Customer Service Quality Control

NYESHA BELL

Fayetteville, GA ***** 858-***-**** ****.******@*****.***

Professional Summary

Dynamic and results-driven professional with extensive experience at Target, excelling in customer service and team leadership. Proven track record in enhancing team productivity and boosting customer retention through effective problem- solving and strong communication skills. Recognized for implementing quality control measures that improved transaction accuracy and fostered a collaborative work environment. Skills

• Sales floor support

• Stock replenishment

• Staff scheduling

• Merchandising strategies

• Store maintenance

• Teamwork and collaboration

• Friendly and helpful

• Customer service

• Problem-solving

• Honest and dependable

• Reliable and responsible

• Strong communication and interpersonal skills

Work History

Closing Team Lead 04/2022 to Current

Target – Atlanta, GA

• Enhanced team productivity by providing clear guidance, setting expectations, and offering support. Implemented quality control measures that reduced discrepancies and improved overall accuracy of completed transactions.

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Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.

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Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.

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Recognized for exceptional leadership skills by consistently receiving positive performance reviews from both peers and supervisors throughout tenure as Closing Team Lead.

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• Created inviting environment for customers by maintaining store organization and cleanliness. Service and Engagement Team Lead 05/2019 to 04/2022 Target – Atlanta, GA

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Followed through with client requests to resolve problems. Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

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• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

• Created a schedule enabling guests to shop efficiently, frequently coordinating with department leaders for support.

• Informed team members and guests about new promotions and tools for enhanced shopping convenience. Assistant Manager 09/2012 to 02/2015

Wet Seal – Carlsbad, CA

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Followed through with client requests to resolve problems.

• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

• Created a schedule enabling guests to shop efficiently, frequently coordinating with department leaders for support.

• Informed team members and guests about new promotions and tools for enhanced shopping convenience. HR Expert 04/2018 to 04/2019

Target – Atlanta, GA

• Filed paperwork, sorted, and delivered mail and maintained office organization.

• Answered and redirected incoming phone calls for office.

• Delivered friendly assistance with new hires throughout interviewing and hiring process.

• Screened applicant resumes and coordinated both phone and in-person interviews. Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

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• Processed employee termination paperwork at direction of supervisory staff. Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

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Guest Service Advocate 04/2017 to 04/2018

Target – Atlanta, GA

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Responded to customer requests for products, services, and company information.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Collaborated with executive team leader to maintain adherence to best practices.

• Trained new cashiers and guest service representatives. Store Manager 09/2016 to 02/2017

Wet Seal – Atlanta, GA

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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• Managed inventory control, cash control, and store opening and closing procedures. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Hired, trained and mentored new staff members.

• Rotated merchandise and displays to feature new products and promotions.

• Approved regular payroll submissions for employees. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

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Education

Associate Of Science: Medical Assistant 06/2010

United Education Institute - San Marcos, CA

Associate Of Science: Medical Administration 05/2009 San Joaquin Valley College - Visalia, CA

High School Diploma: General Studies 06/2003

Escondido High School - Escondido, CA

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