Patient Care Customer Service
Resume:
Melody Moon
Athens, GA *****
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Office Assistant
Northeast Georgia Health System-Gainesville, GA
July 2024 to Present
• Managed incoming calls, directing them to the appropriate departments or individuals
• Handled all incoming and outgoing mail, packages, and deliveries with accuracy and efficiency
• Managed office supplies inventory, restocking as needed to ensure smooth operations
• Provided administrative support such as typing documents, preparing reports, filing paperwork, and data entry tasks
• Collaborated with other departments to coordinate interoffice communications effectively
• Created spreadsheets and presentations using Microsoft Office Suite to assist in various projects as assigned by supervisors
PCT (Patient Care Technician)
Northside Hospital-Cumming, GA
January 2024 to Present
Patient skills chart ADLs
Certified Medical Assistant
The Allergy, Asthma Center-Lawrenceville, GA
April 2023 to December 2023
Front office, Back office
Certified Medical Assistant
Wellstar Health System-Marietta, GA
September 2022 to March 2023
Rooming patients, scheduling, input data, charting. EPIC SYSTEMS CST/Scheduler
Concierge Home Care-Saint Augustine, FL
October 2021 to January 2022
Scheduler clinician for patient care.
Customer Service Representative
EPIC Behavioral Healthcare-Saint Augustine, FL
January 2021 to October 2021
Front office medical secretary, customer service, insurance verification, scheduled patients, filling, input data,
PCT/HUC-Unit Secretary
Unit Secretary/Patient Care Technician
AdventHealth Palm Coast-Palm Coast, FL
August 2020 to January 2021
Palm Coast, FL
August 2020 to January 2021
Unit secretary and patient care in a hospital setting. Unit Secretary/Patient Care Technician
Unit Secretary/Patient Care Technician
Wellstar Kennastone Hospital-Marietta, GA
May 2018 to July 2020
Responsible for Responder 5,ascom system. Maintain the whiteboard admission and discharge process. Maintain ordering and monitor the supplies for the unit. Be a source of reference for the care team. Monitor the up keep and cleanness of the floor. CNA/PCT, Vitals signs, Patient care in a hospital setting. CNA - Certified Nursing Assistant
Affinis Hospice-Gainesville, GA
March 2012 to October 2015
Gainesville, GA
March 2012 to October 2015
CNA, Total personal care of patients with terminal illness, Inputting data, customer service. Certified Nursing Assistant /Patient Care Secretary CNA - Certified Nursing Assistant
Odyssey Hospice-Athens, GA
May 2002 to October 2011
Responsible for daily management of schedules, obtaining doctor's orders, and keeping up with supply and demands, for inputting information and data daily. Marketing, Customer service. EKG Technician, Radiology Assistant/ Secretary, CNA EKG Tech/ Radiology Assistant
TY COBB HEALTHCARE SYSTEMS-Royston, GA
October 1989 to May 2002
Royston, GA
October 1989 to May 2002
CNA. Performing EKG for routine care and Emergency Care. Pulling charts, gathering information, inputting data in the computer systems, coding orders, and customer service. Education
Certified in Medical Assisting
Kennesaw State University-Kennesaw, GA
September 2022 to January 2023
Certificate in Phlebotomy
National Health Care Association-Atlanta, GA
February 2018 to March 2018
Associate's Degree in Medical Billing & Coding
CTU Online-Denver, CO
September 2009 to November 2011
Technical Certificate in Surgical Technology
Flint River Technical Institute-Thomaston, GA
June 1999 to December 1999
Skills
• Microsoft Office
• Insurance verification
• EMR systems
• Front desk
• Computer skills
• Medical Scheduling
• Insurance Verification
• Medical Records
• Medical terminology
• Medical receptionist
• Senior care
• Microsoft Word
• Computer Skills
• Medical office experience
• Hospital experience
• Clerical Experience
• Patient care
• Experience Administering Injections
• English
• Data entry
• Vital signs
• Hoyer lift
• Patient Care
• Organizational skills
• Epic
• Phlebotomy
• HIPAA
• Medical coding
• Administrative experience
• CPT coding
• Customer service
• Office experience
• Typing
• Dementia care
• Medical billing
• Time management
• Communication skills
• Medical records
Certifications and Licenses
CPR Certification
State Tested Nursing Assistant
Certified Medical Assistant
BLS Certification
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