Customer Service Legal Assistant

Work Experience

Testimony witness and legal assistant

Antidote Notaries

Demonstrated expertise as a testimony witness,

providing crucial support in legal proceedings

during the pandemic

Proficiently handled court documents,

administered oaths, and recorded testimonies

with precision

Adapted to remote work environment to

efficiently administer oaths for testimony,

ensuring seamless legal processes

05/2020 – 03/2024 UNITED STATES

Business Owner

Antidote Resources

Collaborated with legal professionals as a

remote testimony witness during trials

Conducted remote notarization of legal

documents for real estate transactions, both on-

the-go via mobile and at the location of the

seller, buyer, or title companies

Provided estate planning and mentorship

consultations to individuals in the same

business industry.

10/2018 – 03/2024 TEXAS, UNITED STATES

Optician

Houston Eye Associates

Provided exceptional customer service by

assisting patients in selecting and fitting

eyeglasses based on prescription and style

preferences.

Conducted accurate and thorough

measurements of patients' eyes to ensure

precise lens fitting and optimal vision

correction.

Managed inventory and ordered supplies to

maintain adequate stock levels of frames,

lenses, and accessories.

Educated patients on proper eyewear care and

maintenance, including lens cleaning

techniques and storage recommendations.

02/2016 – 10/2018

Inbound Customer Service

Representative

Unbridled

Demonstrated exceptional customer service

02/2020 – 04/2021 REMOTE

Work Experience

skills while serving as an Inbound Customer

Service Representative for Turnkey and

vacation home services, as well as a Student

Relations Manager

Successfully managed various roles within the

company, including Customer Service

Representative, Student Advisor, Tech Support,

Email Specialist, and Product Manager

Trained effectively to provide top-notch support

to customers and assist with business

operations and payroll management

Maintained a high level of professionalism and

efficiency in handling customer inquiries and

resolving issues promptly

doctor's office manager

Visionworks of America

Spearheaded marketing strategies to boost foot

traffic and drive a 20% increase in sales in the

first year

Executed regular performance evaluations and

provided targeted coaching to team members,

resulting in a 10% enhancement in productivity

and efficiency

Led the implementation of a new scheduling

system, resulting in a 20% surge in patient

satisfaction and a 10% reduction in wait times

Oversaw the recruitment and training of

administrative staff, fostering a more efficient

and cohesive team

Developed and enforced office policies and

procedures to ensure compliance with HIPAA

regulations and enhance overall office

efficiency

Managed office budget and expenses, achieving

a 15% decrease in overhead costs while

upholding high-quality patient care.

11/2010 – 03/2017 UNITED STATES

Emotional Support and ministry

Antidote Resources Ministries

Provided emotional support and spiritual

guidance to individuals facing challenging life

circumstances, offering a listening ear and

compassionate presence.

Facilitated group therapy sessions, leading

discussions on topics such as grief, trauma, and

self-care to promote healing and personal

10/2017 – PRESENT

Conroe, United States of America 832-***-****

******************@*****.***

Tasha Rodriguez

Dedicated and enthusiastic team player with a strong commitment to assisting others. Continuously seeks opportunities for growth and learning. Work Experience

growth.

Collaborated with a multidisciplinary team to

develop individualized care plans for clients,

incorporating holistic approaches to address

emotional, physical, and spiritual needs.

Organized and led prayer groups and

meditation sessions, fostering a sense of

community and connection among participants

seeking spiritual support.

Coach for sex trafficked females

Emerging Grace Ministries

Developed personalized recovery plans for each

client, incorporating trauma-informed care and

evidence-based therapeutic techniques.

Facilitated group therapy sessions to foster a

sense of community and encourage healing

among survivors of sex trafficking.

Collaborated with local law enforcement and

social service agencies to provide

comprehensive support services for at-risk

individuals.

Trained and supervised a team of mentors and

volunteers to ensure the safety and well-being

of program participants.

04/2024 – PRESENT MONTGOMERY, TX

Intake specialist / estate planning

Burns Phillips Law

Conducted thorough intake interviews with

clients to gather information on their estate

planning needs and goals.

Analyzed complex financial and legal

documents to assess clients' current estate

plans and recommend necessary updates.

Collaborated with attorneys to create

customized estate planning strategies tailored

to each client's individual circumstances.

Managed client communication and follow-up

to ensure timely completion of estate planning

documents and implementation of

recommended strategies.

07/2024 – PRESENT

CONROE, TX, UNITED STATES

Education

Criminalistics and Criminal Science

Bachelor of Applied Science - BASc

University of Houston

Conducted comprehensive forensic analyses of

evidence, including DNA testing and fingerprint

analysis, resulting in successful case

resolutions.

Completed coursework in criminalistics,

criminal investigations, and crime scene

Education

processing, gaining a solid foundation in

forensic science principles.

Collaborated with law enforcement agencies to

process crime scenes, gather evidence, and

provide expert testimony in court proceedings.

Developed strong critical thinking and problem-

solving skills through hands-on training in the

field of criminalistics and criminal science.

science Associates of science

The Honors College at Lone Star College

University Park

Conducted independent research project on the

effects of climate change on local ecosystems,

resulting in a published paper in a peer-

reviewed journal.

Collaborated with a team of fellow students to

design and execute a series of experiments to

test hypotheses related to genetics and

inheritance.

Presented research findings at regional science

conference, receiving positive feedback from

industry professionals and academic experts.

Completed coursework in advanced topics such

as molecular biology, organic chemistry, and

physics with a GPA of 3.8.

08/2012 – 05/2016

Certificates

12/2019

BBB accredited and certified notary

Better Business Bureau

Certified by the Better Business Bureau as an

accredited notary, demonstrating proven

trustworthiness and reliability in providing notary services.

Exploring

distant lands

Getting lost in a

good book

Capturing

moments

Feeling the

music

Hobbies

Leadership, Strategic thinker, Problem-solver,

Team builder, Decision maker, Effective

communicator

Leadership Strategic thinker

Team player Problem solver

Communication skills Time management

Strengths

Volunteering

Christian Emotional support coach

Various Nursing homes and senior living

Provided individualized emotional support to

clients in need, fostering a safe and

nonjudgmental environment for open

communication.

Facilitated group therapy sessions, leading

discussions on coping mechanisms and self-

care practices to help clients navigate

challenging emotions.

Collaborated with a team of mental health

professionals to develop personalized treatment

plans for clients, ensuring their emotional

needs were met.

Organized and led workshops on stress

management and mindfulness techniques,

empowering clients to take control of their

mental well-being.

Provided compassionate one-on-one emotional

support to individuals seeking spiritual

guidance and healing through prayer and active

listening.

Facilitated group therapy sessions centered on

Christian principles and scripture, promoting

emotional resilience and self-discovery.

Collaborated with other support team members

to develop personalized emotional support

plans for clients, resulting in improved mental

well-being and spiritual growth.

Organized and led workshops and retreats

focused on building healthy relationships,

forgiveness, and coping strategies based on

Christian teachings.

10/2018 – PRESENT

Skills

• LANGUAGES (EXAMPLE)

English (example)

Native

Skills

• LANGUAGES (EXAMPLE)

Spanish (example)

Full

• COMPUTER SKILLS (EXAMPLE)

MS paint (example)

Professional

Adobe Suite (example)

Professional

ministry

Full

Leadership development

Professional

Strategic planning

Professional

Community outreach

Professional

Public speaking

Professional

Contact this candidate