Grocery Associate Customer Service

Jules Omokonge ************@*****.***

**** **** ***** **** **, Newcastle, Wa 98059 770-***-****

Dedicated, self-starting individual with a motivation to expand his knowledge base and the ability to handle a fast-paced work environment. Ability to handle heavy workload with excellent time-management skills. Possesses diverse work experience with the ability to multitask. Has a history of increased responsibility with the ability to self-manage while maximizing productivity. A team player that offers instruction and encouragement to their coworkers while setting a positive example.

Work History

Amazon Flex

May 2023 to present

It's simple: you're an independent contractor. You use your own vehicle to deliver packages for Amazon

Amazon Fresh Grocery Associate

October 2023 to May 2025

Responsibilities

As an Amazon Fresh Grocery Associate, your primary responsibility is to deliver an extraordinary grocery shopping experience for our customers. We’re seeking individuals who have a passion for customer service, a desire to continuously learn, and are comfortable working in a fast-paced environment. Your daily tasks will vary based on store needs, but some of your responsibilities may include:

• Customer Engagement: Greet customers, engage in friendly conversations, and ask about their shopping needs

• Product Knowledge: Offer customers product recommendations and provide information to help them make product-related decisions

• Checkout Operations: Use cash register to ring up customer transactions and assist customers in self-service checkout lanes

• Return Processing: Receive and process in-store and Amazon.com returns

• Fresh Food Preparation: Prepare fresh food items such as cold salads, pizzas, rotisserie chickens, and sandwiches

• Store Presentation: Stock shelves and produce, set up merchandise displays, and maintain a clean sales floor

• Inventory Management: Unload product deliveries and organize stockroom

• Order Fulfillment: Pick items to fulfill customer grocery orders for pickup and delivery Kenworth Truck Company

May 2023 to September Production/Cab Assembly Worker Responsibilities

• Employees Learn how to use a wide variety of tools while performing truck assembly activities in one of the facility’s state-of-the-art chassis or cab assembly departments

• On-the-job training is provided by experienced employees working within high performing teams having a shared responsibility for safety, quality, productivity, and continuous improvement

• Ability to work on a moving assembly line

• Learn how to perform tasks through verbal explanation and hands-on experience

• Use basic electric and pneumatic tools

• Recognize obvious irregularities in fit, form and function of components

• Follow work instructions, order of operation, and procedures

• Follow safety procedures/policies

• Work well within a team environment

FieldCore – Tooling Specialist Associate 1

March 2022 to May 2023

Suwanee, Ga

Responsibilities include:

Inventorying, inspecting, and testing of specific product line tools

Timely completion of assigned project requests

Testing, cleaning, calibration and restock of specialized tools

Updating project schedules and assign equipment as appropriate when inspections are complete and successful

Maintain housekeeping of warehouse to meet safety standards and follow all safety guidelines

Reading and interpreting drawings, procedures, and manuals

Repairing, maintaining, and adjusting tooling

Performing routine maintenance on equipment and determine maintenance needed which includes determining the proper tools and equipment necessary to complete a job

Timely completion of assembly of specialized tooling kit and sub-kits to meet tool center schedule requirements

Maintain quality assurance and inventory of supplies for restocking of kits and sub-kits. Ensure kits and sub kits are delivered with no quality issues (missing parts or non-working parts.) Once delivered - Review returned kit and sub-kit inventory to ensure all items are accounted for as outlined in inventory system. Complete visual and functional inspection to ensure all are in working condition.

Complete required, annual safety training

Frequent walking, standing, bending, kneeling, and squatting Stake Center – Gas Locate Technician

January 2022 – March 2022

Norcross, Ga

Responsibilities included:

Using mechanical/technical equipment to accurately locate underground facilities including, but not limited to, telephone lines, electrical power lines, cable television lines, gas lines, fiber optic lines, water lines, and sewer lines

The Locate Technician position requirements include the ability for an individual to drive local roads, work outdoors, and to operate independently.

Ability to communicate and interact daily with managers, crews, and homeowners to discuss locate issues

Ability to use company provided locate equipment and technology to accurately locate underground utilities

Ability to work in and walk all types of terrain with frequent walking, standing, bending, kneeling, and squatting

Attend and pass instructor lead training to obtain locator certification

Ability to determine efficient route to each locate in rural and urban areas

Ability to remove and replace manhole lids

Availability for call out, including some mandatory overtime. Some travel required, including overnight stays and out-of-town assignments and/or training ZF/TRW – Assembler

September 2018 - December 2021

Flowery Branch, Ga

Responsibilities Included:

Assembling production parts according to standard work procedures at respective workstations in accordance with bill of material and/or work instructions

Set up and operate assembly station and/or material handling equipment

(overhead cranes, lift assists, etc.) safely and effectively

Precision use of hand tools, power tools, and measuring equipment

Reference product drawing/blueprint for dimensions or tolerances as required

Foster a safe and clean work environment at all times Fieldale Farms – Hanger

April 2017 – August 2018

Murrayville, Georgia

Responsibilities Included:

Shackling and suspending live or slaughtered poultry from conveyor for killing, scalding, removal of feathers or cleaning

Removing live poultry from shipping crates, or picking up slaughtered birds from platforms and chilling vats, hanging them by feet, neck, or wings on shackles of conveyor

Vocational Training

program in computer maintenance

• cover computer hardware, software, operating systems, networking, and security.

• Hands-on Experience:

Practical training includes troubleshooting, repair, and maintenance of computer systems. MIDEMA INDUSTRY- Computer Maintenance

January 2014 – April 2017

Responsibilities Included:

Assist with working on machine

Basic software installs and troubleshooting

Maintain all the machines each end of the month and the repair when necessary

Manage and improve operational practices

Test and record basic info about a variety of electronic devices

Perform basic level repairs for computers and other equipment marked for resale

Perform other related duties

Independent Electoral Commission - Field Support Technician 2010-2011

Responsibilities Included:

Repairing the election machines during the process of the race

Providing the service report relating to repair performance

Repair of the webcam for a good shot of the photo

Train office members in the electoral roll

Learning to assign workers to positions

Technical support to the members of the office

Special Skills and Certifications

Damage Prevention Specialist Certification

Technical skills - Proficient in Microsoft Office Suite, the Internet, Research

Experience in multiple high-pressure environments such as chicken plants, manufacturing, warehouses and fulfillment centers - Able to keep up with high demands in a fast-paced environment with knowledge of warehousing procedures

Detail oriented self-learner that gains knowledge at a fast pace

Ability to read and interpret written work orders

Strong attention to detail

Ability to lift heavy objects

Ability to stand or walk for up to eight hours a day

Works well independently and with integrity

Seattle Driver’s License

Education

College Ntetembwa Matadi (Democratic Republic of Congo) – 1999-2005 – High School Diploma

Interactive College of Technology, Gainesville, Ga – 2018-2019 – ESL Diploma: studied English as a Second Language, improving my English Grammar, written & verbal communication skills along with building vocabulary

Interactive College of Technology, Gainesville, Ga – 2019-2022 – Business Information Systems Diploma: learned record management – both paper and electronic, learned how to create, maintain and update spreadsheets, to produce reports from database management systems, to draft memos, typing and editing reports and other business documents, proofreading and editing skills, organizing email, calendar events and project to-do lists, to screen incoming calls and emails, data entry, preparation of professional publications, document management services, PowerPoint, creation and maintenance of basic web pages and websites and customer support

LANGUAGES

French (first language)

English (second language)

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