Customer Service Care

MARION BILLIOT

Forney,TX *****

******.*******@*****.***

Ph: 972-***-****

Summary

Accomplished and energetic Customer Care Specialist with a solid history of achievement in customer service industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include leadership, project management and training & development.

Experience

Associate Banker Aug 2022-Current

JPMorgan Chase

TX

• provide outstanding service to both internal and external clients

• Process all client transactions including account transactions, loan/lease payments, and credit card payments

• Effective verbal and written communication skills

• Cognitive thinking, problem-solving skills, and sound decision-making

• Tact and diplomacy when communicating with internal and external members

• Great mathematical skills

• Proficient with computer programs, telephone, 10-key calculator, and other office machinery

• Goal oriented and ability to stay on task in a fast-paced environment

• Ensure branch operations are completed as set forth by our policy and procedures for branch Operations

• Ensure up-to-date knowledge of products and services and familiarity with all account/loan disclosures

Server June 2021-Oct 2022

Saltgrass Steak House

TX

• Excellent customer service, including patience and a friendly demeanor

• Exceptional organization and time management

• Effective written and verbal communication skills

• Great active listening skills

• Exemplary cash handling skills

• Taking orders and accurately entering them into the POS system

• Showing excitement and enthusiasm

• Exhibiting teamwork

• Demonstrating great salesmanship

• Promptly addressing any customer service issues and referring to management if necessary

• Making item recommendations

• Ability and willingness to collaborate

• Capability to learn quickly and memorize details

• Comfortable working in a fast-paced environment

Server/Host Oct 2020-May 2021

Denny’s

TX

• Greeting and seating guests

• Showing excitement and enthusiasm

• Excellent customer service, including patience and a friendly demeanor

• Exceptional organization and time management

• Effective written and verbal communication skills

• Great active listening skills

• Exemplary cash handling skills

• Taking orders and accurately entering them into the POS system

• Exhibiting teamwork

• Demonstrating great salesmanship

• Making item recommendations

• Ability and willingness to collaborate

• Capability to learn quickly and memorize details

• Comfortable working in a fast-paced environment

Agent Recruiting Supervisor Nov 2018- Aug 2020

Globe Life Insurance

TX

• Developed company approved processes and built a team for new inhouse Agent Recruiting Center

• Assisted with setup and implantation of all call center build-out requirements

• Managed, coached, motivated and provided performance feedback to representatives resulting in a reduction in average handle time and increasing call volume by 25 calls per hour

• Handled escalated phone calls and emails to resolve concerns

• Ensured staff compliance with recruit identity verification procedures according to guidelines

• Collected timecards and performed payroll duties

• Conducted interviews with applicants and submitted recommendations to HR

• Monitored and scored pre-recorded recruiting calls

• Assisted staff with questions about department policies and procedures

• Tracked team attendance and punctuality

• Identified and informed management of changes in trends

• Worked closely with clients to maintain relations and address concerns Customer Care Supervisor Apr 2010 Oct 2018

Experian TX

• Managed, coached, motivated and provided performance feedback to representatives resulting in a reduction in average handle time and increasing call volume by 20 calls per hour

• Handled escalated customer phone calls and emails to resolve their concerns

• Ensured staff compliance with customer identity verification procedures according to guidelines

• Collected timecards and performed payroll duties

• Conducted interview and assisted with the selection process

• Monitored and scored pre-recorded customer care calls

• Assisted staff with questions about department policies and procedures

• Tracked team attendance and punctuality

• Identified and informed management of changes in trends Customer Care Team Lead Oct 2009 Apr 2010

Experian

TX

• Assisted in creating a new and improved scoring system that focused more on customer experience

• Assisted management with the monitoring and coaching of customer service agents as they responded to all inbound calls when presenting company services, information, and feedback

• Reviewed calls for temp agents and for new call types

• Identified and resolved clients' concerns using company scripts and call models Customer Care Representative Jul 2009 Oct 2009

Experian

TX

• Consistently met and/or exceed metric goals monthly

• Collected and verified customer information and updated system as necessary while taking inbound calls

• Presented product value along with a description of benefits to potential and existing clients

Contact this candidate