Food Service Customer

Nov **** - Current

Aug **** - Current

Jan **** - Current

LaTonya Davenport

Professional Summary

An expert in Counseling, Transportation and Housekeeping with 12 years of related experience and advanced Customer and personal service skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Skills

Coordinate Housekeeping Counsel Clients

Educate Clients Documentation

Customer Service / Room Service Drive delivery vehicles Therapy and Counseling Food service experience

Food hygiene knowledge Basic cooking skill

Attention to safety Teamwork

Availability for working in shifts Computer literacy Experience

House Cleaning

HandyPro Handyman Service - Richmond, VA

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.

Kept spaces clean and orderly with frequent light attention to dusting, removing trash and tidying pillows and bedding.

Managed kitchen cleaning tasks alone or with a skilled team, including washing dishes, cleaning out refrigerators and scrubbing the inside of ovens. Independent Contractor/ Driver

Amazon DRC1 - Richmond, VA

Drive car/truck to deliver such items as food, medical supplies, online orders, and more. Listen to and resolve customers' complaints regarding products or services. Transport packages to customers' home and work place. Plan and follow the most efficient routes for delivering goods. Sort items to be delivered according to the delivery route. Unload goods from large carts, and load them onto smaller delivery vehicles. Food Service Worker/Room Service

Sodexo Henrico Hospital - Richmond, VA

Takes calls from patients and/or patient families for menu requests and utilizes room service diet software to process order.

8435 Sir Lionel Place, Richmond, VA 23237

Ph: 804-***-****

********@*****.***

Apr 2013 - Dec 2018

Feb 2012 - Mar 2013

Proactively guides the patient or patient family member in a positive manner through the ordering process making suggestions, as needed. Processes new diet orders, transfers and discharges.

Processes menu orders for patients who can not place orders by phone or who have a preselected menu order.

Prepares and delivers food trays to health care patients. Reads production orders on color-coded menu cards on trays to determine items to place on tray, and places items, such as eating utensils, napkins and condiments on trays. Prepares food items, such as sandwiches, salads, soups and beverages. Identifies and calls patients who have not ordered their meal and either facilitates the meal order or documents the reason for meal refusal. Identifies patient food preferences and enters them into room service software. Redirects calls if unable to handle a question.

Communicates and discusses special needs with other departments such as nursing. Persons in this position maintain a high level of contact with the patient and family and are expected to exemplify Service.

Ensures that the menu order is accurate and appropriate to the patient's prescribed diet order.

Attends all allergy and foodborne illness in-service training.Complies with all Sodexo HACCP policies and procedures.

Reports all accidents and injuries in a timely manner.Complies with all company safety and risk management policies and procedures.

Participates in regular safety meetings, safety training and hazard assessments. Attends training programs (classroom and virtual) as designated. Monitors patient meal orders and communicates skipped meals or repeated small meal orders to the appropriate clinical dietitian.

Processes nourishment orders and labels and keeps track of tube feeding orders for the units.

Effectively communicates any concerns or problems to the dietitians or management staff as appropriate.

For administrative and tracking purposes, monitors, collects and/or records operation specific data.

Performs other related duties as required.

CEO

Pumpkin's Passion 4 Fashion LLC - Midlothian, VA

Manage the department for which they buy.

Negotiate prices, discount terms and transportation arrangements for merchandise. Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise. Interview and work closely with vendors to obtain and develop desired products. Counselor

UMFS - Richmond, VA

Led group sessions targeted on specific issues to give individuals extra support and an opportunity to voice their feelings.

Maintain confidentiality of records relating to clients' treatment. May 2009 - Jan 2012

Sep 2005 - Jun 2009

Provide supervision to youth in close proximity to hear and see them at all times. Cooked food for patients assigned to them but also helped in preparation of food items in accordance with instruction's provided for each patient. Show an interest in clients by interacting with them regarding their day, and have a working knowledge of their background, family and community. Actively engage with youth in cottage and recreation activities. Assist clients with homework and school related activities. Supervise and monitor youth and activities in accordance with applicable regulations, polices and procedures.

Maintain and promote a positive, constructive and therapeutic environment by maintaining a harmonious environment that facilitates constructive group activities throughout the treatment milieu.

Serve as a role model for youth in the areas of ethics, morals, appearance, spirituality, lifestyle principles, and by using techniques outlined in Foundation and Mandt Training. Understand treatment and program philosophy and implement when interacting with youth.

Effectively follow recreation schedule.

Counselor

Cumberland Hospital for Children and Adolescents - New Kent, VA Counseled individuals one-one-one to explore social issues and assist them with overcoming dependencies.

Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.

Monitor and record clients' progress to ensure that goals and objectives are met. Confer with clients to discuss their options and goals so that rehabilitation programs and plans for accessing needed services can be developed. Confer with physicians, psychologists, occupational therapists, and other professionals to develop and implement client rehabilitation programs. Prepare and maintain all required treatment records and reports. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. Participate in case conferences or staff meetings. Attend training sessions to increase knowledge and skills. Instruct others in program methods, procedures, or functions. Crisis Counselor

Dominion Youth Services - Richmond, VA

Worked in the community to reach out to residents and improve prevention strategies. Develop and implement treatment plans based on clinical experience and knowledge. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. Collect information about clients through interviews, observation, or tests. Prepare and maintain all required treatment records and reports. Evaluate clients' physical or mental condition, based on review of client information. Jan 2002 - Sep 2005

Dec 1995 - Jun 2004

Jun 1992

Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.

Counsel family members to assist them in understanding, dealing with, or supporting clients or patients.

Meet with families, probation officers, police, or other interested parties to exchange necessary information during the treatment process. Counselor

South East Bronx Neighborhood Centers, Inc. - Bronx County, NY Completed patient intakes, including collecting data and performing initial assessments. Led group sessions targeted on specific issues to give individuals extra support and an opportunity to voice their feelings.

Advocated for clients to obtain new services and coordinated the necessary referrals. Counseled individuals one-one-one to explore social issues and assist them with overcoming dependencies.

Helped clients build their coping mechanisms to better handle the daily challenges of life. Caregiver/Foster Parent

Pius Xii Youth & Family Services - Bronx, NY

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.

Maintain case history records and prepare reports. Recommend temporary foster care and advise foster or adoptive parents. Consult with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions. Work in child and adolescent residential institutions. Education

High School Diploma

Jane Addams Educational Campus - Bronx County, NY

Associate of Science : Psychology

Penn Foster College - Scottsdale, AZ

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