Real Estate Property Manager

.

LaDonna Terrell

Licensed Real Estate Broker Property Manager

**** ********* ******, *******, ** 48224

****************@*****.*** 313-***-****

Objective

Experienced property manager and real estate broker with over 20 years in residential property management and traditional real estate sales. I specialize in multifamily communities, single- family homes, and property sales. Proficient in overseeing property operations, enhancing tenant relations, coordinating work orders, and driving successful sales. I am eager to leverage my extensive experience to drive exceptional results. Key Skills

• Property Management Software: Buildium

• Maintenance Management: Work orders, preventative maintenance, and vendor coordination

• Tenant Relations: Positive communication via phone, email, and online portals

• Budgeting & Financial Management: Oversight of work order budgets and contractor billing

• Vendor & Contractor Management: Contract negotiation, schedule management, and performance tracking

• Inspection Coordination: Pre-move, move-in/move-out, and city inspections

• Staff Leadership & Training: Leading teams and ensuring efficient operations

• Operational Cost Reduction: Streamlining processes and improving service delivery

• Real Estate Sales & Listings: Traditional sales, client relations, market analysis, and negotiations

Professional Experience

Eastside Real Estate Services, LLC

Licensed Real Estate Broker / Property Manager Regional Director of Property Management October 2012 – August 2024

• Managed a diverse portfolio of 1,500 multifamily units and single-family homes, overseeing maintenance and vendor contracts to ensure tenant satisfaction and timely completion of work orders.

• Coordinated preventative maintenance programs and developed a master list for recurring work orders, improving service consistency across properties.

• Supervised contractor performance, reviewed invoices, and ensured work orders were completed accurately, on time, and within budget.

• Developed and implemented strategies that reduced operational costs by 15%, including streamlining maintenance procedures and renegotiating vendor contracts.

• Built and maintained positive relationships with tenants, improving communication and retention rates through proactive problem-solving and maintenance follow-ups.

• Oversaw and managed Section 8 inspections and tenant paperwork, ensuring compliance with housing authority requirements and proper work order documentation.

• Tracked work order metrics, providing detailed reports on completion rates and resident satisfaction, ensuring continuous service improvement.

• Managed property budgets, ensuring expenditures on work orders and vendor services aligned with financial goals.

• Ensured compliance with Fair Housing laws and industry regulations, maintaining proper documentation for inspections and tenant-related transactions. Eastside Real Estate Services, LLC

Real Estate Broker – Traditional Sales & Listing Properties October 2000 – September 2012

• Specialized in listing and selling residential properties, including single-family homes and condominiums, ensuring successful transactions for buyers and sellers.

• Conducted comprehensive market analysis to determine appropriate pricing strategies for listings and facilitated the negotiation process between buyers and sellers.

• Managed all aspects of property marketing, including staging homes, creating listings, conducting open houses, and promoting properties through multiple channels.

• Provided clients with detailed market insights, guiding them through the buying and selling process with expert advice on pricing, negotiations, and contracts.

• Maintained a strong client base by delivering exceptional customer service, resulting in high rates of repeat business and referrals.

• Led contract negotiations, ensuring that all terms were favorable and in line with legal requirements and client goals.

• Fostered strong relationships with lenders, inspectors, and other real estate professionals to ensure smooth transactions and close deals efficiently.

• Ensured that all documentation, including contracts, disclosures, and closing paperwork, was completed accurately and filed on time.

Eastside Real Estate Services, LLC

Real Estate Broker – Traditional Sales & Listing Properties August 2024 – Present

• Returned to managing traditional sales of residential properties and listings after a focused career in property management.

• Specialize in developing tailored marketing strategies to attract qualified buyers and sellers, ensuring effective and timely transactions.

• Provide clients with real-time market data and trends to inform their buying and selling decisions, ensuring a competitive advantage in the market.

• Coordinate home inspections, negotiations, and closing processes, ensuring each step is executed precisely and professionally.

• Continue to build a strong network of potential buyers and sellers, consistently leveraging relationships to maximize sales.

Certifications

• Licensed Real Estate Broker – State of Michigan

• COS (Certified Occupancy Specialist)

• Realcomp MLS – Advanced User

Additional Information

• Over 20 years of experience in property management, residential real estate sales, and listing properties to be sold.

• Strong focus on tenant relations, sales performance, property marketing, and contract negotiation.

• Proven ability to reduce costs, increase revenue, and drive performance across property management and real estate sales.

• Experienced using property management software such as Buildium for work order tracking, vendor management, and tenant communications.

• I am skilled in market analysis, client communication, and building strong relationships within the real estate industry.

References Available Upon Request

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