Insurance Verification Customer Service
Resume:
Tara Crownover
Lee's Summit, MO *****
**************@*****.***
Professional Summary
Detail-oriented Medical Insurance Specialist with 15+ years of experience in healthcare and customer service. Proficient in insurance verification and billing processes, ensuring accurate patient coverage and compliance with HIPAA regulations. Demonstrated leadership in coordinating insurance verification at Dental Excellence, enhancing patient understanding of financial responsibilities. Strong communication and organizational skills, committed to delivering exceptional service in fast-paced environments. Work Experience
Medical Insurance Specialist
Ascentist Healthcare-Leawood, MO
August 2024 to Present
I am currently receiving training for medical billing and collections.
• Verified patient insurance coverage and eligibility for medical services, ensuring accurate and timely billing.
• Created estimates for the patients and sent it to the patient per the system.
• Communicated with insurance providers to obtain benefit information
• Assisted patients in understanding their insurance coverage
• Adhered to HIPAA regulations and maintained patient confidentiality.
• Proficient in insurance verification software (e.g., Availity)
• Knowledgeable in medical terminology, insurance policies
• Strong attention to detail and organizational skills and excellent communication and interpersonal skills.
• Ability to work independently and as part of a team. Insurance Coordinator/Insurance Verification
Dental Excellence.-Independence, MO
March 2018 to August 2024
• Verified patient insurance coverage and eligibility for dental services, ensuring accurate and timely billing and communicated with insurance providers to obtain benefit information and inputed the the breakdown of the benefits into the patient's account.
• Assisted patients in understanding their insurance coverage and financial responsibilities.
• Maintained up-to-date records of dental insurance policies and coverage details.
• Proficient in dental insurance verification software and strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills Paraprofessional
Grain Valley School District.-Grain Valley, MO
March 2012 to September 2017
• Assisted lead teachers in implementing lesson plans and adapting materials to meet the diverse needs of students.
• Monitored student behavior and implemented positive behavior interventions to maintain a conducive learning environment. Supported students during non-classroom activities, including recess and field trips, ensuring safety and engagement.
• Assisted in the preparation and organization of classroom materials and resources.
• Supported students during non-classroom activities, including recess and field trips, ensuring safety and engagement.
• Communicated effectively with teachers, parents, and other staff members to discuss student progress and concerns.
Classified Substitute
Raytown School District-Raytown, MO
January 2011 to December 2012
• Provided one-on-one and small group support to students, reinforcing instructional content and promoting academic success.
• Monitored student behavior and implemented positive behavior interventions to maintain a conducive learning environment.
• Supported students during non-classroom activities, including recess ensuring safety and engagement. Esthetician
Salon Envy-Lee's Summit, MO
June 2010 to December 2011
• Performed skincare treatments, including facials, chemical peels, and waxing, makeup application, and spray tan.
• Conducted thorough skin analyses to recommend appropriate treatments and home care routines, enhancing client satisfaction and retention.
• Maintained a clean and sanitized work environment, adhering to all health and safety regulations to ensure client safety.
• Built and maintained strong client relationships through exceptional customer service and personalized care.
• Demonstrated effective time management and multitasking Esthetician
The Dawning Medical Spa-Lee's Summit, MO
August 2008 to June 2010
• Performed customized skincare treatments, including facials, microdermabrasion, and waxing, tailored to individual client need and I did eyelash extensions for the clients.
• Conducted thorough skin analyses to recommend appropriate treatments and homecare routines.
• Educated clients on skincare products and techniques, promoting healthy skin practices and boosting retail sales.
• Built and maintained strong client relationships
• Strong knowledge of skincare products and ingredients, with the ability to recommend suitable options for various skin types.
Customer Service Representative
David’s Bridal-Independence, MO
January 2006 to August 2008
• Maintained active client engagement by greeting and assisting brides and bridal parties in selecting wedding gowns, accessories, and attire for special occasions.
• Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.
• Processed sales transactions accurately, including cash, credit, and layaway payments.
• Contributed to visual merchandising and store displays to enhance the shopping environment Customer Service Representative
US Bank-Blue Springs, MO
January 2003 to January 2006
• Processed numerous transactions daily, including deposits, withdrawals, and loan payments.
• Maintained a cash drawer with high accuracy, ensuring compliance with bank policies and procedures.
• Assisted customers in opening new accounts, providing information on bank products and services, and resolving inquiries.
• Collaborated with team members to achieve branch sales goals
• Adhered to all banking regulations and security procedures to protect customer information and bank assets.
Education
Esthetician in Skincare
House of Heavilin Beauty College-Blue Springs-Blue Springs, MO August 2007 to March 2008
Community College in General Studies
Longview College-Lees Summit, MO
September 1999 to May 2001
Skills
• 10 key typing
• Classroom management
• HIPAA
• Communication skills
• Customer service
• Paraprofessional
• Microsoft Word
• Hospitality
• Bilingual
• Insurance verification
• Typing
• Sales
• Microsoft Office
• Teaching
• Medical office experience
• Data entry
• Clerical experience
• Organizational skills
• Multi-line phone systems
• Leadership
• Medical billing
• Retail sales
• Preschool experience
• Early childhood education
• Customer relationship management
• Word processing
• Windows
• English
• Dental office experience
• Phone etiquette
Certifications and Licenses
Esthetician License
Driver's License
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