United States Support Specialist
Resume:
Nicole Ladson
Credit Card Support Specialist
Jamaica, New York, United States
************@*****.***
SUMMARY
*Excellent professional with experience in Scheduling office meetings and client appointments for staff teams and handling administrative requests and queries and Executing record filing system to improve document organization and management.
*Proficient in Coordinating and scheduling meetings and conference calls to optimize scheduling of senior staff.
*Skilled in Answering multi-line phone system, routing calls, delivering messages to staff, and greeting visitors. WORK EXPERIENCE
November 2024-May 2025
Debit Card Representative
Fidelity Investment
Wilmington, Delaware, United States
Wired the call center to complete daily transactions whether it is removing blocks or declined transactions. Reporting all fraud claims, disputes, activation/closing of cards and assisting with daily task procedures following all policies and procedures.
February 2023-August 2024
Credit Card Support Specialist
Broadview FCU
United States
*Handling calls through branches and call center reps
*Handling daily and monthly reports
*Completing daily tasks and activities
*Opening and closing credit card and debit accounts
*Answering more two line phone calls to reps and branches
*Developing and updating spreadsheets through Excel PowerPoint
*Processing customers request who activity queue or phone October 2023-November 2023
Administrative Assistant/Bookkeeping
Bellevue Builders
United States
*Executed record filing system to improve document organization and management.
*Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
*Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
(Excel).
*Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
*Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
*Processed customer orders accurately and within agreed timeframes to meet service standards. December 2022-October 2023
Member Service Representative
First New York Federal Credit Union
United States
*Open personal, business and multi options of financial accounts
*Closed and distribute credit card and auto loans
*Day to day banking and teller transactions
*Scheduled office meetings and client appointments for staff teams.
*Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
*Executed record filing system to improve document organization and management.
*Placed purchase orders to maintain levels.
*Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
*Sorted and distribute and recorded incoming shipments for corporate records.
*Developed and updated spreadsheets and databases to track, analyze, and report on performance and duties
*Coordinated and scheduled meetings and conference calls to optimize scheduling of staff.
*Create and update records and databases with personnel, financial and other data. January 2022-December 2022
Head Teller
KeyBank
United States
*Handled teller line vault and managed daily transaction.
*Approved cash withdrawals override authorization limits.
*Handled administrative requests and queries.
*Relayed information to bank officials.
*Create reports at the end of each shift for reference.
*Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
*Coordinated office activities and operations to secure efficiency and compliance with company policies.
*Supervised administrative staff and divided responsibilities to ensure performance.
*Managed agendas/travel arrangements/appointments etc. for the upper management. November 2021-January 2022
Head Teller
Trustco Bank
United States
*Managed and handling the teller line.
*Greeted customers and dealing with the daily needs of accounts.
*Ordered vault money orders.
*Screened phone calls and routing callers to the appropriate party.
*Maintained polite and professional communication via phone and e-mail.
*Daily and monthly reports.
*Coordinated office activities and operations to secure efficiency and compliance with company policies.
*Supervised administrative staff and divided responsibilities to ensure performance.
*Managed agendas/ appointments
*Managed phone calls and correspondence (e-mail, letters, packages etc.).
*Supported budgeting and bookkeeping procedures.
*Created and updated records and databases with personnel, financial and other data.
*Tracked stocks of office supplies and placed orders when necessary.
*Submitted timely reports and prepared presentations/proposals as assigned.
*Assisted colleagues
January 2010-February 2021
Front End Manager
National Big Lots
United States
*Managed office operations while scheduling appointments for department managers and 15+ employee’s
*Oversaw office by ordering and requisitions and stocking and shipment receiving.
*Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
*Evaluated employee records and productivity and submitted evaluation reports.
*Updated reports, managed accounts, and generated reports for company database.
*Coordinated special projects and managed schedules.
*Controlled finances to lower costs and keep business operating within budget.
*Managed compliance to keep organization operating within legal and regulatory guidelines.
*Coached new hires on company processes while managing employees to achieve maximum production.
*Delivered performance reviews, recommending additional training or advancements.
*Created, maintained, and updated filing systems for paper and electronic documents. January 2000-December 2009
Child Support Clerk I
Nassau County Department of Human Health Services
United States
*Greeted visitors and clients professionally and provided friendly, knowledgeable assistance for child support payments
*Interacted with customers by phone, email, or in-person to provide information.
*Maintained support and needs foe maximize performance.
*Provided clerical support, addressing routine, and special requirements.
*Provided quality clerical support through data entry, document management, email corresponding
*overseeing operation of office payments and payment settlements
*Provided clerical support to company employees by copying, faxing, and filing documents.
*Responded to inquiries from clients seeking information. EDUCATION
1991-1995
Regents Diploma
Hempstead High School
Hempstead, New York, United States
High school Diploma, Hempstead High School, 1995.
SKILLS
Microsoft PowerPoint Bookkeeping Customer Support/Service Compliance Data Entry Spreadsheets Microsoft Excel Administrative Skills People Management Telephone Skills User Interface/Experience (UI/UX) Legal Maintain Compliance Reporting Skills Calendar Management Schedule Development Regulations Performance Reviews Budget Management Coaching Systems Maintenance Operations Management Process Development Project Schedule Business Performance Management Cost Control Project/Program Coordination Manage Agenda Corporate Policies Plan Meetings Transaction Processing/Management Travel Planning Corporate Compliance Purchase Orders Credit Cards Automotive Financing Analysis Skills Mail Processing Organizational Development/Management Performance Analysis Financial Transactions Sales Closing Skills Order Processing Contract Negotiation Sales Equipment Maintenance/Repair Office Equipment Time Management Presentation/Verbal Skills Budgeting Proposal Writing Order Supplies Child Support Customer Relations Document Management Performance Management Photocopy Call Centers
CERTIFICATIONS
Notary Public
LANGUAGES
English - Intermediate
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