Billing Specialist Patient Account

Christopher Murphy

*********************@****.*** 704-***-**** Stone Mountain, GA

SUMMARY

Seasoned professional with 19 years of experience in health insurance and financial services, seeking a role as a Senior Benefit Consultant. Expertise in patient account management, claims processing, and insurance policy consultation. Proven track record in improving operational efficiency and customer satisfaction within the health insurance sector. WORK EXPERIENCE

Atlanta Rehabilitation & Performance Center Snellville, GA Billing Specialist Dec 2023 - Present

• Manage account receivables by establishing payment plans, tracking collections, and pursuing overdue accounts to ensure timely revenue generation.

• Coordinate with collection agencies and legal entities to recover debts, including evaluating cases for legal action and providing testimony in court proceedings.

• Oversee Medicare bad-debt reporting by maintaining accurate billing and collection records, and compiling necessary documentation.

• Implement payroll deduction schemes and secure pre-delivery payment agreements to guarantee payment for services rendered.

GoHealth Urgent Care Atlanta, GA

Patient Account Specialist Nov 2021 - Dec 2023

• Managed patient account operations, including inbound communication, issue resolution, and account collections, ensuring adherence to financial policies and procedures.

• Administered patient financial assistance applications and maintained accurate record-keeping for correspondence and transactions.

• Provided exemplary customer service, resolving patient inquiries within a 24-hour timeframe, and maintained continuous liaison with leadership for process coordination.

• Updated patient demographic information and processed credit card payments, contributing to the integrity of patient records and the efficiency of the billing cycle. Hollis Cobb & Associates Duluth, GA

Pre-Registration Specialist Mar 2021 - Oct 2021

• Managed patient communications, ensuring procedure awareness and verifying current insurance details, resulting in accurate client system records.

• Calculated and communicated patient liability estimates, and elucidated hospital financial policies to enhance patient understanding and preparedness.

• Achieved production targets through proficient collection of self-pay accounts, co-payments, deductibles, and co-insurance, while maintaining updates across various client systems. Aliera Companies Sandy Springs, GA

Billing Specialist May 2019 - Nov 2020

• Managed accounts receivable by accurately issuing bills, receipts, and invoices, and updating database with new or missed payments.

• Maintained account credibility by monitoring balances and identifying discrepancies, ensuring consistency in payment records.

• Enhanced client relations by keeping clients informed of their outstanding debts and deadlines, and resolving billing-related issues effectively.

Kelly Connect/Apple Stone Mountain, GA

Senior Advisor Nov 2017 - May 2019

• Delivered first-level technical support, resolving customer inquiries related to technical and application issues efficiently.

• Managed escalated customer issues, ensuring accurate routing to relevant resources for prompt resolution.

• Assisted with the promotion and processing of sales for various products and services while maintaining accurate customer data records.

State Farm Mutual Auto Insurance Dunwoody, GA

Initial Loss Reporting Associate Jul 2015 - Nov 2017

• Assisted clients through multiple communication channels including telephone, mobile app, and online platforms to document incident details effectively.

• Compiled and accurately recorded loss information to facilitate the claims process.

• Collaborated with team members to efficiently manage high volumes of claims and customer inquiries, utilizing company-specific claims systems and technologies.

Wipro Inc Atlanta, GA

Team Manager Aug 2014 - Jul 2015

• Led a team through the successful implementation of strategic goals, ensuring comprehensive training and guidance to enhance performance and resolve interpersonal conflicts.

• Administered remote team operations, fostering motivation and leveraging technology to maintain clear communication and understanding of individual job roles. Ettain Group

Help Desk Analyst/It Service Desk Mar 2014 - Aug 2014

• Resolved technical issues for EPIC application users by analyzing, reproducing, and troubleshooting problems, ensuring detailed documentation in the case management system and knowledge database.

• Managed incident resolution for password resets, and printing and scanning troubleshooting, while maintaining accurate records and effectively prioritizing support tasks. Core Staff (Shutterfly) Charlotte, NC

Senior Customer Service Representative Oct 2012 - Jan 2013

• Resolved billing inquiries and delinquent account issues, efficiently managing customer communications through phone and email while executing account adjustments and payment arrangements.

• Delivered training and support to team members, enhancing departmental efficiency and accuracy in tracking work assignments and processing returned invoices for re-mailing. Wells Fargo Charlotte, NC

Online Customer Service May 2011 - Oct 2012

• Addressed customer inquiries and recommended financial products or services tailored to individual needs, ensuring complete customer satisfaction and retention.

• Met and maintained 100% of daily core solution targets by adhering to compliance standards and regulatory requirements.

• Facilitated the sale of insurance products including life, homeowners, auto, and identity theft insurance by explaining policy features and completing all necessary procedures. AAA Tow Mart Charlotte, NC

Driver Jan 2004 - 2011

• Met and maintained monthly sales targets through the delivery of prompt and reliable roadside assistance services.

• Achieved efficiency objectives by providing swift tire changes, lock-out solutions, and battery services. NCO Financial Charlotte, NC

MobileMe Advisor Oct 2009 - Feb 2010

• Fostered customer loyalty by educating key stakeholders on MobileMe product features, enhancing user experience, and facilitating successful conversions from trial to purchase.

• Identified upselling opportunities and gathered user feedback to inform continuous product improvement initiatives.

Convergy's Charlotte, NC

Escalation Supervisor Jul 2007 - May 2009

• Oversaw departmental processes, ensuring quality control and effective workload distribution, while delivering targeted associate coaching and performance monitoring.

• Initiated and executed process enhancements, achieving improved operational efficiency and service quality. LendingTree Charlotte, NC

Customer Service Professional Feb 2007 - Jul 2007

• Processed and documented loan transactions, ensuring accurate loan history records and compliance with established guidelines.

• Responded to customer and third-party inquiries, providing timely and thorough research and resolution of queries related to loan documentation and requests.

Allstate Insurance Charlotte, NC

Claims Representative May 2006 - Feb 2007

• Processed and allocated new claims, managed incoming customer calls, and handled document distribution including mail, faxes, and litigation-related copies.

• Consulted with clients to revise and update insurance policies, and provided essential information and support during the claims process.

EDUCATION

George T. Lewis Academic Center

High School Diploma

Charlotte, NC

Stratford University Online

Business Administration

Charlotte, NC

CERTIFICATIONS

Driver's License

Epic Certification

SKILLS

Customer Service • Call Center • CSR • Customer Care • Microsoft Excel • Medical Billing • Epic • Microsoft Word • Typing • Software Troubleshooting • Technical Support • Insurance Sales • Help Desk • Oracle • Remedy

• Active Directory • Communication Skills • Data Science • Machine Learning • Icd-9 • Medical Records • Research • Medical Terminology • Data Collection • Microsoft Access • Banking • Mentoring • Operating Systems • Negotiation

• Computer Skills • Medicare Knowledge • Sales • Verbal Communication • Written Communication

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