Medical Assistant Customer Service
Resume:
Astha Shah
************@*****.***
Work Experience
Surgical & Clinical Medical Assistant
November 2024- March 2025
Peachtree Dermatology Associates
Atlanta, Georgia
Assist physicians with patient examinations and procedures
Record patient history, vital signs, and medical information
Prepare and sterilize medical instruments and exam rooms
Administer medications and injections as directed by physicians
Perform basic laboratory tests and collect specimens for analysis
Schedule patient appointments and manage electronic health records (EHR)
Educate patients on medical procedures, medications, and aftercare instructions
Handle insurance verification, billing, and coding tasks
Maintain inventory of medical supplies and restock as needed Participated in patient positioning
Server and Bartender
April 2024- September 2024
Ghost Train Brewing Company
Birmingham, Alabama
Greet and seat guests in a friendly and professional manner
Present menus and provide detailed information on food and beverages
Take accurate food and drink orders and relay them to the kitchen/bar
Serve food and beverages promptly and efficiently
Handle cash, credit card transactions, and operate POS systems
Provide attentive and personalized customer service Prepared operating rooms
Mix and serve alcoholic and non-alcoholic beverages
Maintain a clean and organized bar area
Check identification to verify legal drinking age
Surgical & Clinical Assistant
December 2023- April 2024
Naaman Dermatology Clinic
Birmingham, Alabama
Assisted surgeons during surgical procedures by providing sterile instruments and supplies in a timely manner, ensuring smooth operation flow.
Prepared operating rooms by sterilizing equipment, arranging surgical instruments, and ensuring all necessary supplies were readily available.
Participated in patient positioning and prepping, adhering to strict aseptic techniques to minimize the risk of infection.
Monitored patients' vital signs throughout surgical procedures, promptly notifying the surgical team of any abnormalities or concerns.
Provided hands-on assistance to surgeons during procedures, including holding retractors, suctioning, and passing instruments as needed.
Assisted with wound closure by holding tissues in place, applying hemostatic agents, and suturing under the direction of the surgeon.
Administered medications and intravenous fluids as directed by the surgical team, ensuring patient comfort and safety.
Collaborated with other healthcare professionals to maintain a safe and efficient surgical environment, fostering effective communication and teamwork.
Documented surgical procedures accurately in patient records, including preoperative assessments, intraoperative findings, and postoperative care.
Stayed updated on current best practices and advancements in surgical techniques, participating in continuing education and training opportunities to enhance skills and knowledge.
UAB Hospital Patient Care Technician
February 2023- December 2023
UAB Heart and Vascular Center
Birmingham, Alabama
Provided direct care to patients, including assistance with daily activities, hygiene, and mobility to ensure their comfort and wellbeing.
Assisted with medical procedures, treatments, and interventions, following established protocols and ensuring patient safety and compliance with healthcare standards.
Educated patients and their families on healthcare procedures, medication management, and post-discharge care instructions, fostering understanding and compliance with treatment plans.
Collaborated with a multidisciplinary healthcare team, including nurses, physicians, and other medical professionals, to provide comprehensive patient care and achieve positive health outcomes.
Conducted regular monitoring of vital signs, such as blood pressure, pulse, temperature, and respiratory rate, and reported any irregularities to healthcare professionals for prompt intervention.
Adhered to infection control protocols, maintained a clean and safe patient environment, and followed all safety guidelines to prevent the spread of infections and ensure patient safety.
Digital Engagement Center
December 2021-August 2022
UAB Administration building
Birmingham, Alabama
Provided outstanding customer service through digital communication channels (phone, email, chat), addressing inquiries, resolving concerns, and ensuring customer satisfaction.
Consistently met or exceeded performance targets, including call handling time, customer satisfaction ratings, first-call resolution, and other relevant metrics, demonstrating efficiency and effectiveness.
Demonstrated strong interpersonal skills, including active listening, empathy, and conflict resolution, to understand and address customer concerns, leading to improved customer experiences.
Campus Involvement
Kidney Disease Program
University of Alabama at Birmingham
Provided personalized care and education to women affected by kidney disease, offering guidance on treatment plans, medications, dietary adjustments, and lifestyle modifications to manage their condition effectively.
Interacted with marginalized locals (minority communities, homeless communities, underinsured/uninsured, vulnerable)
Guided patients through the complex healthcare system, assisting with appointments, insurance navigation, and advocating for appropriate care to optimize treatment outcomes.
Spread awareness both in person and through the use of social media. Homeless Shelter for Women
University of Alabama at Birmingham
Supplied clients with empathetic support and advocacy.
Effectively managed crisis situations by employing de-escalation techniques and conflict resolution skills to ensure a safe and secure environment for shelter residents.
Collaborated with community organizations and agencies to connect residents with vital resources, such as housing assistance, healthcare services, legal aid, and educational opportunities.
Supervised and trained volunteers, ensuring they were appropriately matched to tasks and adhered to shelter policies, effectively utilizing their support to enhance services for shelter residents
Engaged with the local community through events, fundraisers, and educational outreach to raise awareness about homelessness and advocate for policy changes
Cultural Association
University of Alabama at Birmingham
Position: Publicity Director
Undergraduate student-based organization that aims to promote the awareness of the Indian culture throughout the Birmingham and Indian communities
Host many cultural events throughout the year
Take part in on campus events such as Student Involvement Fairs and New Student Orientation Expos
Create flyers for social media to spread word about upcoming events
Design t-shirts to give out to our members
Oversee modification, addition, and deletion of all ICA social media (Facebook, Instagram, Snapchat, etc.)
Responsible for all marketing efforts and promotion
Create all logos, flyers, and other designs for ICA
Education
The University of Alabama at Birmingham: Public Health Major Pre-PA
Dean’s Scholar, Honor’s College
Skills
CPR Ceritfied
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