Social Media Community Manager
Resume:
PRAISE EKPA AKONJOM
SUMMARY
Detail-oriented and creative Social Media Specialist and Community Manager with over 3 years of experience managing digital content, enhancing brand visibility, and maintaining engaged, inclusive, and safe online communities. Proven ability to develop and execute effective social media strategies across multiple platforms while keeping communities friendly, fun, and engaged. Skilled in content creation, analytics, online community safety bot integration, moderation and upgrading.
WORK EXPERIENCE
SKILLS
Excellent communication, Generative AI, Problem Solving, Time Management, Leadership, Customer retention & Communication, Proactive, Research, Discord and Telegram Moderation, Bot integration, Social Media Scheduling Tools, Canva, Asana, Google Workspace, Microsoft workspace, Project Management Tool(Tableau).
T4001 Brains and Hammers Estate, Gwarimpa, Abuja FCT ***************@*****.***
Fallout Limited May 2023 - June 2025
Social Media Specialist
Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers. Maintained company's social media presence by making engaging posts, replying to comments, and monitoring responses.
Grew social media organic following by over 89%, researching and following trends, identifying influencers, and engaging with potential partners for promotional activities. Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
Increased brand awareness by developing and implementing targeted social media campaigns. BEXL CAPITAL
Discord Moderator/ Community Manager
Collaborated with fellow moderators to create a safe, inclusive online environment for users in my servers. Grew Discord community from 2K to 9K before Token Generation Event by launching weekly airdrops, themed events and AMAs, boosting engagement.
Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
Implemented structured moderation system using bots and trained volunteers, reducing rule violations by 70% . Boosted community engagement through timely responses to comments and inquiries. Coordinated regular team meetings to discuss challenges, successes, and goals for upcoming initiatives for servers and within the community.
Planned and executed cohorts and promotional campaigns to drive community engagement and drive community education and growth.
Introduced tiered feedback channels for beta testers, streamlining bug reports and accelerating patch deployment . April 2022 - May 2023
EDUCATION
Bachelor of Law (LLB) March 2022
Lead City University, Nigeria.
REFERENCE
Usetu Ogban Amisine
On Air Personality
Sparkling FM
Iyanam Iyanam Uqua
Chief Executive Officer
BexL Capital
Collins Ekoh
Team Leader
Fallout Limited
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