Customer Service Hotel Management

Summary

Waiter with *+ Years of experience in providing excellent service to diners and quality establishments. Possesses familiarity with POS terminals and common restaurant machinery. Expert with a proven ability to “up sell” alcohol, dessert and appetizers to customers. Looking to leverage my knowledge and experience into any role at your restaurant.

Work Experience

• Barista, Shangri – la hotel Colombo, 2, 1 Colombo – Galle – hambantota – wellawaya Hwy, Colombo 00200

• Waiter, Galadari hotel Colombo, No 64, lotus road, Colombo 01, Sri Lanka

o Write patron’s food orders on slips, memories orders and mange food resources in a 120+ seat restaurant. o Operate POS terminals to input customer orders.

Swipe credit cards and enter cash amounts received. o Receive in depth training for proper food handing techniques, including proper freezer placement,

appropriate soup temperature and equipment

cleaning process members.

o Assist in the training of 6 new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practice.

Courses

• Sri Lanka institute of Tourism and hotel management

• Basic competencies to work (NVQ Level 1)

December 2022 – June 2024

May 2016 – June 2020

HARSHA PRADEEP KUMARA

Personal Info

******@*****.***

+947********

228/C/1 Pussella, Parakaduwa,

Rathnapura Sri Lanka

Sri Lankan

Yes

1997/10/22

Education

• Passed G.C.E O/L examination

• Completed food and beverage

course at Sri Lanka institute of

tourism

• Hotel management under the

ministry of Tourism Sri Lanka

Skills

• Problem Solving –

Experienced

• Customer Service –

Experienced

• POS terminals critical thinking

Experienced

• Latte art – Experienced

• Coffee Brewing – Experienced

• Leadership – Expert

Language

• Sinhala

• English

• Tamil

Barista

Contact this candidate