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PRISCILLA JIMENEZ

Dallas, TX ***** 214-***-**** *********@*****.*** WWW: Bold Profile

Dynamic Housekeeping Supervisor at Red Roof Inn & Suites Hotel, recognized for enhancing guest satisfaction through meticulous cleaning and sanitation practices. Expert in staff scheduling and training, leading to improved team performance. Proven ability to manage supplies efficiently while fostering a customer service-focused environment. multi task and great phone etiquette. Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.

• Staff scheduling • Training and mentoring

• Cleaning techniques • Task assignment

• Cleaning bathrooms • Vacuuming and sweeping

• Sorting and washing laundry • Chemical handling

• Ordering cleaning supplies • Folding clean laundry

• Employee evaluations • Performance improvements

• Window cleaning • Waste disposal

• Data archiving • Invoice processing

• Expense tracking • Housekeeping

Housekeeping Supervisor, 06/2019 - 11/2022

Red Roof Inn & Suites Hotel – 3447 -i30 Mesquite TX 75150 worked the front desk

answered phones inbound/outbound

faxed documents

used credit card machine/currency/checks

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ordered supplies

handled PtO

10 key adding machine by touch

made reservation

translated english

grounds keeper

pool maintenance

cleaned 75 rooms/ deep cleaning and inspected

supervised 4 employees

reprimanded employees if needed

handled employees work schedule

• Conducted regular room inspections to verify compliance with housekeeping standards.

• Placed orders for housekeeping supplies and guest toiletries.

• Communicated repair needs to maintenance staff.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Worked with front desk to respond promptly to all guest requests.

• Trained and mentored all new personnel to maximize quality of service and performance. Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

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• Completed schedules, shift reports, and other business documentation. Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.

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Secretary II/Paralegal, 08/2016 - 02/2018

'Vincent and Associates Attorney at Law – 2730 N Stemmons Frwy Ste 409 Dallas TX75207 Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

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• Answered multi-line phone system and enthusiastically greeted callers.

• Maintained daily report documents, memos and invoices.

• Scheduled appointments and conducted follow-up calls to clients. Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

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• Entered data into system and updated customer contacts with information to keep records current. Responded to emails and other correspondence to facilitate communication and enhance business processes.

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• Provided clerical support to company employees by copying, faxing, and filing documents.

• Managed executive calendars, scheduling appointments and meetings to optimize time management. Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.

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Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

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• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

• Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors. Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

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• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness. Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.

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High School Diploma: 05/1990

Memorial High School - San Antonio, TX

English

Native or Bilingual

Spanish

Native or Bilingual

EDUCATION

LANGUAGES

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