Customer Service Sales Associate
Resume:
Brenda Kay
Needles, CA *****
************@*****.***
Work Experience
Cashier/Sales Associate
Joann's fabric-Bullhead City, AZ
January 2025 to May 2025
• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payment methods
• Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
• Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
• Handled product returns or exchanges according to company guidelines while maintaining a friendly demeanor
• Utilized point-of-sale (POS) system proficiently to process transactions quickly and accurately
• Performed inventory management tasks such as restocking shelves, monitoring stock levels, and reporting shortages to supervisors
• Resolved customer complaints or conflicts in a professional manner, escalating issues when necessary for resolution
• Contributed to the overall store cleanliness by performing routine cleaning duties such as sweeping floors and sanitizing checkout areas
Casino shift manager
Spirit mountain casino-Mohave Valley, AZ
September 2012 to November 2024
• Managed a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and customer satisfaction
• Conducted performance evaluations for team members, recognizing top performers and identifying areas for development
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Trained new hires on company policies/procedures ensuring they were equipped with necessary knowledge/skills for success in their roles
• Resolved escalated customer complaints/issues ensuring customer satisfaction and retention
• Managed the recruitment process including sourcing, interviewing, and onboarding new team members Certified Nursing Assistant (CNA)
South peninsula hospital-Homer, AK
February 2004 to January 2012
• Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted in transferring patients from beds to wheelchairs or other mobility devices
• Maintained accurate documentation of patient care activities and observations
• Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
• Assisted with feeding patients who required assistance or had special dietary needs
• Responded promptly to call lights and requests for assistance from patients
• Followed infection control protocols to prevent the spread of diseases within the healthcare facility
• Escorted patients to various appointments within the facility, such as radiology or physical therapy sessions
• Aided in turning bedridden patients regularly to prevent pressure ulcers
• Demonstrated empathy towards residents with dementia or cognitive impairments through compassionate communication techniques
• Informed nursing staff about changes in patients' condition or behavior
• Supported patients with their mobility needs, including using assistive devices such as walkers or canes Assistant manager
Golden chicken-Minneapolis, MN
March 1987 to August 2003
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Developed employee schedules based on business needs while optimizing staffing levels during peak hours
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Education
High school in Basic
Edison high School-Minneapolis, MN
September 1979 to May 1982
Skills
• Stocking
• POS
• Supervising experience
• Retail sales
• Sales
• Management
• Assistant manager experience
• Phone etiquette
• Cash handling
• Basic math
• Leadership
• Communication skills
• Customer service
• Cash register
Certifications and Licenses
Driver's License
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