Customer Service Live Chat
Resume:
N O L W A Z I P R E T T Y
N G U B A N E
SALES AND CUSTOMER SERVICE ASSOCIATE
PROFILE EDUCATION
EXPERTISE
WORK EXPERIENCE
SKILLS
DURBAN,4001 KWAZULU
NATAL SOUTH AFRICA
***************@*****.***
www.linkedin.com/in/nolwazi-pretty
ngubane-b12514138
"Success is the sum of small efforts, repeated day in and day out." – Robert Collier
I am a dedicated, motivated, and disciplined customer service professional, committed to delivering consistent, high-quality support. I thrive on challenges, adapt quickly, and take pride in providing exceptional service to ensure customer satisfaction. ALUMNI CLASS OF 2016 GRADUATES
DURBAN UNIVERSITY OF TECHNOLOGY
NATIONAL DIPLOMA: ECOTOURISM
MANAGEMENT
Excellent Communication Skills: Proficient in delivering clear, professional support via email, live chat, and calls, ensuring customer satisfaction., and calls.
Customer Service Expertise: Experienced in addressing customer inquiries, resolving issues, and providing solutions in a fast-paced environment.
Sales Proficiency: Skilled in upselling, cross-selling, and identifying sales opportunities to enhance revenue in the sports betting industry.
Time Management & Multitasking: Capable of managing multiple customer interactions efficiently, while maintaining focus on quality service.
CRM Software Proficiency
Product Knowledge & Market Trends
Conflict Resolution
2022-2025
Customer Service & Sales: Cold Caller (Live Chat & Email) Aquazania Premium Water – Durban, South Africa
Lead Generation: Identified and qualified potential leads through research and social media.
Outbound Contact: Engaged prospects via calls, live chat, and emails to introduce products and generate interest.
Sales Conversion: Guided prospects through the sales process, addressing inquiries and closing deals.
Follow-up: Maintained customer relationships with timely follow-ups through email and live chat.
2018-2022
Customer Service Agent
Webhelp – Durban, South Africa
Customer Support: Responded to inquiries and resolved issues via phone, email, and live chat, providing accurate product and service information.
Issue Resolution: Diagnosed and troubleshot customer problems, offering timely and effective solutions.
Product Knowledge: Delivered clear and accurate information on company policies and services, ensuring customer satisfaction. Multichannel Communication: Managed customer interactions across multiple platforms, ensuring seamless service.
MR.MALIZO SITHOLE
WEBHELP TEAM LEADER
CONTACT NUMBER: 067-***-****
MISS HLENGIWE MEMELA
AQUAZANIA PREMIUM WATER TEAM LEADER
CONCTACT NUMBER: 082-***-****
REF ERENCES
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