Account Specialist Customer Service

DANIEL BUKU

Lewisville, Tx · 409-***-****

**********@*****.***

Customer service professional with extensive experience in the industry. Proven skills in establishing rapport with clients, motivated to maintain customer satisfaction, cultivating partnerships, and contributing to company success EXPERIENCE

10/2022 – 05/2025

SENIOR ACCOUNT SPECIALIST (WFH), JPMorgan Chase

Customer satisfaction, transaction reviews, account maintenance, online banking support.

09/2020 – 05/2022

RETENTION AGENT, AT&T/DIRECT TV

Account specialist, account negotiations, customer satisfaction, account rectification

01/2019 – 04/2020

SENIOR PERSONAL BANKER (LEAD TELLER), FIRST CONVENIENCE BANK Check negotiations, processing loan applications, account management, cash transactions, ATM refills, meet monthly goals, marketing, operations 03/2016 – 01/2019

RECEPTIONIST ASSISTANT, SPADE

Answer/return phone calls, filing papers, appointment booking, proofreading, clerical duties

01/2018 – 09/2018

SALES CONSULTANT, ADVANEDGE

Direct marketing, meet weekly quotas, customer follow ups, lead chasing EDUCATION

HIGH SCHOOL DIPLOMA, LEWISVILLE HIGH SCHOOL

Two Fantastic Farmer Awards; Track & Field Athlete SKILLS

● Networking and partnership development

● Transfer coordination and procedures

compliance

● Calm and professional under pressure

● Customer account management

● Conflict resolution

● Discrepancy correction

● Critical thinking and problem solving

2

Contact this candidate