Customer Service Data Entry

Leela Persaud

Queens, NY ***** 718-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

SKILLS

Collection Calls

Understanding Customer Needs

Building Customer Trust and Loyalty

Call Documentation

Answering Emails

Data Entry and Maintenance

Clerical Support

Information Inputting

Call Transfers

Answering Customer Questions

Account Collections

WORK HISTORY

ACCOUNTANT ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE 03/2015 to 05/2020

Frontier Agencies Group Inc Lake Success, NY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered customer telephone calls promptly to avoid on-hold wait times.

EDUCATION

Bachelor of Science Business Administration And Management 01/2002

St. Johns University, Jamaica, NY

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