Customer Service Travel Coordinator
Resume:
Christine Breit
Arlington, TX *****
*************@*****.***
Work Experience
Customer Service Specialist
Carrington Mortgage Services, LLC-Plano, TX
June 2021 to April 2025
Responsible for providing support and information to customers by phone, email or online chat. Handled inquiries, resolved issues, and aimed to insure positive cusomer experiences by enhancing relationships. Banker II
Wells Fargo-Westlake, TX
June 2016 to June 2019
Customer service
• Assisted customers over the phone with online banking
• Assisted customer complaints due to overdraft fees, closed bank accounts and released blocked debit cards
• Filed complaints for theft and fraudulent use on customer's account in timely manor. Customer Service Representative
Humana-Las Colinas, TX
March 2015 to December 2015
• Welcomed customers with a warm and professional attitude
• Assisted new customers with questions
• Received feedback from new customers by doing surveys over the phone
• Handled emails, inbound calls, and outbound calls Travel coordinator
Midway Travel-Grand Prairie, TX
January 2007 to November 2007
Booked cruises and provided resources for travel such as but not limited to: hotels, rental cars, airlines and accommodated client's needs due to researching pricing for best deals Travel Coordinator
Dynamic Travel & Cruises-Southlake, TX
February 2004 to January 2007
• Assisted clients with domestic and international vacations
• Works well in fast paced environments
• Provided clients with information regarding cruises, hotels and airfair
• Accommodated large groups for cruises and met customer's needs in a timely manner. Reservations Agent
Southwest Airlines-Grand Prairie, TX
March 1989 to February 2004
• Customer relations and support
• Booked reservations for flights and car rentals
• Documented customer complaints
• Canceled reservations in timely manner
• Looked for best airfair tickets with discounts available
• Met customer's needs and expectations on a daily basis
• Went through annual training to promote great customer service Education
High school or equivalent in Office Administrator
International Business College-El Paso, TX
January 1983 to November 1987
Eastwood I High School-El Paso, TX
September 1977 to May 1981
Skills
• Customer Service
• Organizational skills
• Communication skills
• Outlook
• Microsoft Office
• Banking
• CRM Software
• Customer Relations
• Computer skills
• English
• Microsoft word
• Customer relationship management
• Cash handling
• Lending
• Leadership
• Financial services
• Analysis skills
• Pricing
Additional Information
In excel experiece from previous job Ihad to use a spread sheet to keep track of phone calls the time the date and who was the borrower this way we had tracking of the call
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