Customer Service Officer

OLUWATOBI OYENUGA

Phone: +234********** Date of Birth: 21 July, 1994

Address: Isheri-Olofin, Lagos, Nigeria

Email: *********************@*****.***

OBJECTIVE

To use my expertise in an organization in order to advance the growth of the organization, and also be willing to learn and open to new challenges and opportunities. PERSONAL PROFILE

Excellent

communication

and interpersonal

skills

Strong phone

contact handling

and Email skills

Empathy and

Active Listening

skills

Patience,

Problem-solving

and Adaptability

skills

Excellent Time

Management

skills

Business

Management

Software App;

e.g. Helpdesk

Zoho, Slack, T24,

Outlook, and MS

Office Packages;

Word, Excel,

PowerPoint, DMS

(Document

Management

System)

Goal setting and

Leadership skills

Analytical and

smart thinker and

ability to learn fast

Confidence and

positivity skills

QUALIFICATION AND CERTIFICATION

Lagos State University, Ojo Lagos. (IN VIEW)

Masters Business Administration(MBA): Financial Management ACCION Microfinance Bank 2023

Accion Banking Graduate Trainee Program

eLearning College (Confirmation of Course Completion) 2020 Administrative Skills (Short Course)

National Youth Service Corps Discharged Certificate (NYSC) 2019 Olabisi Onabanjo University, Ago-Iwoye, Ogun State 2017 B.Sc. Industrial Chemistry (Second Class lower Division ) The Pathfinder College Tayoku, Ibiade, Ogunwaterside, Ogun State 2013 West Africa Senior Secondary School Leaving Certificate (WAEC) The Pathfinder College Tayoku, Ibiade, Ogunwaterside, Ogun State 2005 First School leaving Certificate.

WORK EXPERIENCE

ACCION MICROFINANCE BANK

Position: Relieving Head Branch Operations Till date 154 Ikorodu-Ososun Rd, Onipanu, Ikorodu

Responsibilities:

Monitoring of Branch Operations to ensure Customers are served efficiently to maximize customer satisfaction.

Ensure adherence to established processes and procedures for incidences and problem resolution by me and all back office Staffs.

Authorizing; Teller transaction, Customer Loan Pre-disbursement processing, creation of all Customer Via AIS (Accion Integrated Service).

Responsible for all Bank documents being kept under lock, and keys

Daily review and signing of Call-over Report

Ensure proper Cash Management of the Branch and Petty Cash.

Escalated incidents based on predefined standards and procedures to Superiors when required.

Documented problems and actions taken to resolve the problem, including follow- up, root cause analysis and reporting.

Preparation of all documents for internal and external Audits of the Branch.

Ensured all documentation and requirement are complete prior to disbursement. Position: Customer Service Officer/Transaction Officer Jan 2023 - Till date Responsibilities:

Ensured I effectively explain the product benefits and features to walk-in clients.

I managed customer inquiry with regards to service points within the branch where clients can be serviced through accounts opening packages, cheque books, customer statements etc.

I maximized Customer Satisfaction by ensuring quick and professional service and complaint management.

Ensured proper customer account opening documentation and filing

I handled customer complaints and servicing customers’ inquiries.

I ensured optimal banking hall quality through keeping it organized, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.

Co-planned local marketing and sales activities, reviewing results and determine improvements at regular branch meetings

I cross-sell to existing customers inside of the branch.

Management of cash deposits, and withdrawers.

Mobos Fashion. August 2022- January 2023

Position: Inventory Manager

148, Awolowo Road, Ikoyi, Lagos.

Responsibilities:

Engaged in three days Field Sales, pitching and closing deals with customers on a Tradefair- like Summit.

Ensure all merchandise is accurately ticketed, accounted for and processed

Utilize inventory management systems in accordance with our inventory control processes

Assist with coordination and reconciliation of physical inventories/stock counts

Research, address, and resolve inventory discrepancies

Manage routine and exception reporting

Educate selling employees on accurate ticketing, properly executing markdowns, and pricing guidelines

Assist in maintaining clean and organized stockrooms and hold areas

Demonstrate initiative in accomplishing tasks and meeting quality standards

Promote, educate, and reinforce standard operating processes with fellow logistics team members.

The Morgans Consulting Nigeria January-July, 2022

Position: Business Development Executive

1 Adeola Adeoye Street, Off Olayinka Bamgbose Street, Ikeja, Lagos. Responsibilities:

Initiated business growth strategies that focus on both company's financial gain and customer satisfaction.

Generated clients via cold calling, visitation, email marketing, and social media platforms like LinkedIn, Facebook, and Instagram.

Converted sales leads to regular clients through consistent follow-ups, negotiations, and persuasion.

Took part in regular weekly meetings organized by the management for Business feedback. Cars45 Limited January 2021-July 2021

Position: Sales Agent

25 Adeniran Ogunsanya Street, Surulere, Lagos

Responsibilities:

Attended to phone calls and emails

Made use of Customer Relationship Management Software Applications

Made use of Google Sheets to document daily sales and bookings.

Made use of Pipefy, intellibuy, and Slack for discussion and valuation of the product.

Attended sales, technical, and internet tech-support meetings, regularly.

Negotiated and persuaded prospective customers in selling and buying the company’s products and services.

Reference

Available on request.

Contact this candidate