Criminal Justice Medical Center

Julia Monegro

*** *** **, *** *, Bronx NY, ***** *****.*******@*****.*** 845-***-****

EDUCATION:

Hostos Community College, New York, NY Associate Degree in Criminal Justice John Jay College of Criminal Justice, New York, NY Bachelor of Science in Criminal Justice. WORK EXPERIENCE:

May 2024 to June 2015

Westchester Medical Center - Valhalla NY - Victim Services - SAAVE Advocate In my role as a SAAVE Advocate at Westchester Medical Center’s Crisis Intervention Program, I provide guidance and emotional support to victims of sexual assault, domestic violence, intimate partner violence, human trafficking, harassment, stalking, and trauma. I assist victims in developing personalized safety plans and accompany them to medical and legal appointments. Through this program, I offer free, confidential advocacy to help victims navigate the legal system and empower them to make informed decisions. I collaborate with local service providers to strengthen victim services and make referrals for mental health support. Additionally, I engage in violence-prevention education and outreach to reduce victimization and support community and healthcare providers in delivering trauma-informed, victim-centered care. I manage case coordination with law enforcement, the District Attorney’s Office, and other service providers, and participate in monthly training to improve my advocacy skills. I also oversee volunteer interviews, track volunteer hours in Volgistics, and ensure compliance with health department regulations. My responsibilities include managing donated supplies, maintaining inventory, placing orders through PMM All Scripts, and handling office travel arrangements and expense reimbursements. December 2023 to May 2024

St. Christopher's, Inc - New Windsor NY- Administrator on Duty (Supervisor) St. Christopher’s WAUM Unaccompanied Minors program supports minors referred by ORR, offering services through bilingual (Spanish/English) staff trained in the unique needs of refugee minors. The program provides a safe, therapeutic, and family-like environment tailored to meet the age-specific needs of each child or youth, while respecting and preserving their cultural, ethnic, and religious heritage. It also addresses critical needs such as dietary requirements, native language, sexual orientation, and gender identity. As a Childcare Supervisor, I report to the Cottage Manager and oversee the safety, security, and smooth operation of the cottage or campus during my assigned shift. In the absence of the Cottage Manager, I am responsible for managing the daily functioning of the cottage. I work closely with the Cottage Manager to ensure that the program adheres to all ORR and OCFS regulations and that the needs of each child or youth are being met appropriately. May 2023 to December 2023

Lincoln Hall Boys Haven - Lincolndale, NY - Case Manager Aide Provide safety planning, coordinate immigration assistance, and support family tracing and reunification efforts. Communicate effectively and respectfully with children, foster parents, and colleagues. Assist the team during case emergencies and support the intake process. Help with case documentation, filing, and sending necessary paperwork to sponsors. Visit minors when requested (such as during case manager vacations), close case files, and assist with pickups. Aid in admitting minors into the UC portal and support administrators with specific tasks, including legal calls and KYR presentations. August 2023 to January 2024 (Per Diem)

ECLARO Temp Agency - New York, NY- DHS Asylum Seeker Project - Community Associates

Manage a caseload of 25 individuals or families, handling tasks such as culturally sensitive registration, intake, roster tracking, and assessments. Provide bilingual (Spanish/English) case management and make referrals to community-based programs and organizations. Coordinate with interpretation and translation services, as well as with the NYC Department of Education (DOE) for student registration, school placement, attendance, transportation, and troubleshooting. Facilitate referrals for ESL instruction, childcare, and medical care coordination. Work closely with the Mayor’s Office of Immigration Affairs

(MOIA) and refer clients to immigration legal services. Perform additional tasks to ensure the effective delivery of services, including storing and distributing packaged meals. Possess strong verbal and written communication skills, the ability to quickly learn and problem-solve, and excellent organizational abilities. Capable of working independently and as part of a team. Have a basic understanding of immigration laws and procedures, along with experience supporting vulnerable populations who have experienced significant trauma. Proficient in trauma-informed services, crisis intervention, and possess a solid understanding of child development and child welfare. December 2022 to December 2022

IMCS Group Temp Agency - New York, NY- Harlem Hospital (NYCHHC) New York, NY

(Contract) Registration Clerk - Clerical Associate III Responsible for registering all patients. Responsible for verifying patient’s insurances. Responsible for Check 15 data Elements (patient’s demographics). Responsible for scheduling patient’s appointments in the EMR. Inform clinicians that the patients are waiting. Scan all documents into EPIC. Responsible for answering the phones and scanning as necessary. Interacts with patients, visitors, and multi-disciplinary in a professional and courteous manner. Respects the religious beliefs of our patients, visitors and staff and addresses each with dignity and respect. Understands the cultural differences of our clients, visitors and staff and addresses each with dignity and respect. Follows our LEP policy when confronted by a LEP client and visitor. Conforms to the Infection Control hand washing policy. Ensures patient safety by wearing hospital issued identification at all times. Faxes documents following HIPAA regulatory requirements and Corporate Confidential Policy. Perform other clerical functions as needed. Assist all clinical staff as needed. Maintain office supplies. Obtain required signature for all required consents, as well as information on Advance Directives. Ensure patient’s visits are opened in a timely manner and all data is captured correctly. Registers patients, verified demographic and insurance information. Ensure all patients are checked-in, checked-out in the Epic system in a timely manner. May 2022 to August 2022 (3 Month Contract)

SGS Consulting Temp Agency - New York, NY- Bellevue Hospital (NYCHHC) New York, NY- Registration Clerk/Patient Navigator (Contract Job) Responsible for greeting incoming patients, distributing and organizing paperwork, and entering essential information, including insurance details and demographics. Guide patients through the registration process, assisting them in completing necessary paperwork. Educate and redirect patients on scheduling appointments, addressing any barriers to care by identifying and connecting them with critical resources. Help patients navigate healthcare services and systems, promoting overall health and well-being. December 2019 to May 2020

BenefitMall, White Plains, NY - Benefit Support Specialist Greet and direct visitors as needed, answer phone calls, and handle inquiries, directing messages to the appropriate staff. Manage all carrier portals, ensuring renewal documents are collected and distributed to brokers and groups. Monitor dedicated mailboxes to ensure timely responses to insurance and broker inquiries. Open, date, and distribute mail for review and processing. Maintain accurate files and production reports, and contact carriers for updated materials. Address inquiries from agents, brokers, and carriers promptly. Assist with various projects, such as organizing employee events, both on-site and off-site, as well as coordinating training sessions. Process broker of record change letters, evaluate new cases, and assign them in a timely manner. Reach out to agents and brokers for additional information after case reviews and evaluate enrollment materials and medical records. April 2019 to August 2019

The New Jewish Home Sarah Newman, Mamaroneck, NY- Admissions Coordinator Provided customer service in the admissions office, offering tours and addressing questions about the facility, insurance, and the process of transitioning loved ones into rehabilitation or long-term care. Collaborated with hospitals to ensure availability for patients in need of short-term rehabilitation or long-term care, and clarified any questions throughout the process. Processed initial insurance verifications promptly using various systems to ensure timely room and board arrangements. Performed daily administrative duties, aiming to provide patients and their families with peace of mind during the transition.

June 2018 to August 2018

FlatRate Moving, New York, NY - Leads Management Team Customer service Responsible for creating files and performing data entry, converting leads into potential opportunities. Supervised a lead source segment within the department, tracking incoming leads and making follow-up calls to increase conversion. Created daily and weekly reports, assigned files to both inside and onsite sales consultants, and maintained a high conversion rate by effectively managing leads and turning them into potential sales opportunities.

February 2018 to June 2018

Bronx District Attorney Office, Bronx, NY- Community Associate Greet officers, witnesses, and guests, answer phone calls, and contact designated individuals as needed. Assist with mail preparation and manage 911 discovery log requests. Locate and organize files for the district attorney’s office and support pretrial services by handling tasks such as transporting files to the courtroom during proceedings.

July 2017 to November 2017

Morgan Stanley, New York, NY- Executive Assistant (Financial Department Temporary Role)

Assisted the Executive and Managing Director with calendar management, expense tracking, and travel arrangements. Ordered and managed office supplies using Ariba and other tools. Scheduled conference rooms and meetings, took meeting notes, and prepared PowerPoint presentations for various sessions. December 2016 to March 2017

Mount Vernon Neighborhood Health Center, Mount Vernon, NY- Patient Account Representative

Provided customer service by registering new patients using the Intergy system, adding insurance information, and verifying policies to ensure accuracy for billing purposes. Updated office documents and maintained current information. Assisted with scheduling appointments for emergency cases, provided translation services when needed, and updated documentation. Created streamlined intake forms to improve efficiency in the registration process.

June 2014 to September 2016

Temp Agencies, Miami, FL – Different Roles including: Administrative Assistant, Receptionist, Project & Case Management, Order Entry, mobile Banker, and customer services.

November 2014 to October 2015

Saks Fifth Avenue, Miami, FL - Operations Office Associate Provided customer service to internal clients and employees, consistently meeting deadlines with minimal supervision. Adhered to store policies and regulations, and managed currency handling, including balancing and reconciling cash and credit transactions. Oversaw credit card applications, assisted with inventory management and merchandising, and supported store organization and administrative tasks. Participated in marketing events to promote the store’s products and services. August 2009 to October 2013

Capital One Bank, White Plains, NY - Relationship Banker Served as Acting Assistant Manager in the absence of the Branch Manager, developing and fostering personal and business banking relationships. Collaborated with all bank partners to ensure exceptional customer service and met sales targets to achieve revenue goals. Provided coaching and guidance to the Teller team on referral and sales processes. Assisted in supervising ATM operations, ensuring proper procedures were followed. Conducted weekly and monthly audits to ensure branch compliance, balancing branch totals and adhering to anti-money laundering regulations and suspicious activity reporting. Managed cash ordering to ensure the bank remained fully stocked, providing optimal service. Led training sessions for new tellers. Additionally, processed loan applications for mortgages, car loans, and personal loans, ensuring all necessary documentation was complete and in compliance with bank policies. Skills:

Bilingual: Fluent in Spanish

Proficient in Microsoft Office (Word, Excel, PowerPoint) Banking Relationship Management

Merchandising and Inventory Audits

Cash Consolidation and Problem Resolution Account Management CPR Certified

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