Customer Service Talent Acquisition

PERSONAL SUMMARY

936-***-**** ********@*****.***

Keya Joy Whitlock

** ******* ****** **, ******,

Texas 77381

Results-driven Administrative Professional with 15+ years of experience in office management, healthcare administration, and customer service. Recently completed EMT-Basic certification with 220 hours of medical training, combining administrative expertise with hands-on medical knowledge. Proven track record of improving operational efficiency by 25% through process optimization and team leadership. Expertise in HIPAA compliance, EHR systems, emergency medical protocols, patient care, budget management, and HR operations.

Office Manager

Cloudcroft Outdoors, LLC Cloudcroft, NM May 2016 - January 2024 Managed comprehensive office operations across multiple departments supporting executive leadership Led HR initiatives including talent acquisition, onboarding, and performance management for 15+ employees Administered payroll and benefits with zero compliance issues Implemented process improvements resulting in 25% reduction in processing time Managed budget planning, expense optimization, and vendor contract negotiations Designed standard operating procedures and maintained regulatory compliance Emergency Room Admissions Clerk

Eastland Memorial Hospital Eastland, TX January 2024 - October 2024 Processed patient registrations with 100% accuracy in high-volume emergency department Maintained HIPAA compliance while managing sensitive patient information Operated electronic health record (EHR) systems and conducted insurance verification Coordinated patient flow and collaborated with medical staff for optimal care delivery Managed insurance authorizations and billing documentation Provided customer service during critical care situations Receptionist/Administrative Assistant

Cross Sabres Ranch, LLC Ranger, TX June 2009 - May 2016 Served as primary point of contact for clients, visitors, and stakeholders Managed executive scheduling, travel coordination, and appointment management Maintained filing systems and handled confidential correspondence Supported HR functions including employee onboarding and administrative processes Coordinated meetings, events, and conference room logistics Produced meeting materials, agendas, and presentations PROFESSIONAL EXPERIENCE

EDUCATION & CERTIFICATIONS

Associates in Medical Administration Bryan University 2021 - Current Emergency Medical Technician - Basic (EMT-B) National EMS Academy Nov 2024 - Feb 2025 (Completed) 220 Hours Certification Program

High School Diploma Eastland High School, Eastland ISD 2011

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