Sr Customer Success Manager

LISA STANFIELD

********@*******.*** / 646-***-****

**-** ******* *** #*** Long Island City, NY 11101

Professional Summary

Energetic Senior Account Manager and Project Manager with a proven track record of driving client success and operational excellence on Amazon Seller Central and Vendor Central. Expert at turning strategic plans into actionable results that boost revenue and satisfaction. Skilled in market research, KPI monitoring, financial forecasting, and cross-team collaboration. Adept at leading complex projects, managing diverse stakeholders, and optimizing product listings and campaigns to maximize brand growth. Proficient in advanced Excel functions and Amazon software tools. Trusted liaison driving alignment between clients and internal teams to accelerate business outcomes.

Skills

Sr. Account Manager 10/2022-7.25

Amazon - New York, NY

• Managed 12+ strategic Amazon Seller and Vendor accounts with $45M+ annual revenue, leading contract negotiations to reduce costs by 20% and increase seller/customer satisfaction by 15%.

• Acted as primary client contact, overseeing product launches, merchandising optimization, and tailored strategy development to drive 30% brand awareness growth.

• Led cross-functional projects involving Advertising, Marketing, SEO, Creative, and Analytics teams to align goals and deliver integrated campaigns.

• Developed and executed impactful paid and organic Amazon search campaigns, increasing keyword rankings and driving 25% revenue growth.

• Delivered consistent KPI tracking and financial forecasting using advanced Excel functions, Seller Central analytics, and third-party tools like Salsify.

• Designed and delivered onboarding and training programs for new CSMs, reducing ramp-up time by 50% and boosting retention by 75%.

• Created client segmentation and engagement strategies that increased revenue from priority accounts by 30%.

• Provided ongoing market research and competitor analysis, translating insights into strategic guidance that lifted targeted account revenue by 30%.

VP Project management, Operations/Merchandising 09/2020-6/2022 DeBeers/Forevermark. -New York, NY

• Led cross-functional initiatives across manufacturing, merchandising, inventory control, warehousing, and client services to streamline operations, resulting in a 25% efficiency gain and 20% cost reduction.

• Developed and implemented standardized operating procedures (SOPs) improving workflow consistency and reducing errors by 30%.

• Collaborated with internal teams and external partners aligning project goals, ensuring timely delivery and stakeholder satisfaction.

• Managed project budgets, tracking expenses and resource allocation to deliver projects on time and 15% under budget.

• Conducted comprehensive market and customer research to identify opportunities and risks, driving a 10% year-over- year revenue increase.

• Mentored and evaluated cross-departmental team members and new hires, enhancing productivity by 30% and fostering a culture of continuous improvement.

• Spearheaded change management initiatives to adapt to evolving market trends, aligning operational strategies with business goals.

• Product lifestyle management and Optimization

• Project Management and Strategic Planning

• Client Onboarding, Training & Enablement

• Agile Methodologies & Project Management Tools

• Customer Success & Account Relationship Management

• Cross-Functional Project Leadership & Strategic Planning

• KPI Definition, Tracking & Data-Driven Reporting

• E-commerce & Digital Marketing Strategies

VP of Product Development 04/2014-4/2020

Frederick Goldman Inc.-Secaucus, NJ

• Directed end-to-end product lifecycle management for a portfolio generating $XXM+ annual revenue, ensuring on-time delivery and 98%+ product launch success rate.

• Led market research and customer data analysis initiatives, increasing new client acquisition by 30% and boosting customer engagement by 26%.

• Managed operating and capital budgets exceeding $X million, optimizing costs and improving forecast accuracy by 15%.

• Facilitated weekly executive and client meetings reviewing KPIs, project milestones, and market feedback, accelerating issue resolution and increasing client satisfaction scores by 20%.

• Developed and implemented client onboarding processes and project management frameworks, reducing product time-to-market by 20% and improving repeat business by 25%.

• Built strategic partnerships with vendors and technology providers to innovate product offerings, contributing to a 15% growth in market share.

• Led cross-functional teams (design, marketing, production, sales) through cohesive product launches aligned with brand goals, resulting in a 10% increase in annual revenue. Education

School of Visual Arts – NY, NY

Bachelor of Fine Arts (BFA)

Fashion Institute of Technology – NY, NY

Manufacturing & Product Development Courses

Gemological Institute of America – NY, NY

Diamond Grading Certification

Additional Information

Awards:

Six Sigma Yellow Belt Project Management Certificate Technical Proficiencies:

Software & Tools: Microsoft Dynamics, Asana, Salesforce, Quip, Astro CRM, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Skype, Chime, Extranet, Firefox, Chrome, Internet Explorer, Microsoft Edge CSP & PIM Software: Salsify

Amazon Platforms: Amazon Vendor Central, Amazon Seller Central, AMS (Amazon Advertising), Amazon DSP, Amazon Business, Amazon Brand Registry, Amazon 3P Management, Amazon Transparency Program AWS Services: SCLens, AMH, AMC, Elastic, Paragon, A2Z-Turismo, AWS Identity and Access Management (IAM), AWS Certificate Manager, AWS Key Management Service (KMS)

APIs: Amazon Product Advertising API, Amazon Marketplace Web Service (MWS) Interests:

Art, Photography, Literature, Writing, Running, Yoga, Meditation.

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