Team Manager Brand Ambassador
Resume:
H I L A R Y W I L L I A M S
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Experienced Programs & Team Manager skilled in scaling brand
ambassador programs, managing large networks through targeted sponsorships, and implementing CRM automation for a 70% efficiency boost. Proficient in developing complex systems to enhance operational workflows and adept at recruiting, training, and managing teams to optimize performance. Passionate about sharing information, connecting people, and pioneering innovative designs with AI technology to drive growth, scalability, collaboration, and automation. Dedicated to making a positive impact by streamlining processes and fostering genuine connections in a dynamic work environment.
Profile
E D U C A T I O N
Family Studies - AA 2011-2013
LINN-BENTON COMMUNITY COLLEGE
Writing in the Sciences Certificate
Coursera - April 2025
STANFORD UNIVERSITY
E X P E R I E N C E
Selkirk Sport, LLC - A Pickleball Manufacturer June 2021 - Jan 2025 PROGRAMS & TEAM MANAGER
Scaled the brand ambassador program by 257%, growing from 700 to 2,500 members and managing a network of 3,000+ individuals through targeted sponsorship initiatives. Implemented automation in SaaS-based CRM systems,
streamlining application review and client onboarding, boosting efficiency by 70%.
Led the development and execution of complex systems, enhancing productivity and operational workflows.
Recruited, trained, and managed a 4-person team, ensuring alignment with company objectives and optimizing performance. Used technical writing skills to craft comprehensive training resources, written guides, walk-through videos, and live training to improve process adoption.
Post Falls, Idaho
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CERTIFIED TEACHER OF ENGLISH
TO SPEAKERS OF OTHER
LANGUAGES
TESOL Certificate -2010
10+ years Sales & Account Management
3+ Years Management
SaaS platforms experience
Creative Problem Solving
Technical Writing
Word and Google Suites
B2B & CRM platforms and databases
Email Marketing
Project Management Tools
Strong Communication Skills
S K I L L S
C r e a t i v e D e s i g n e r
PRO SHOP MANAGER
Selkirk Sport, LLC, Hayden, ID Nov 2019 - June 2021 Gained comprehensive industry knowledge through hands-on experience in warranty claims, returns, exchanges, and customer service.
Managed the Pro Shop, including inventory, customer engagement, and the Demo Lending Program. Researched and launched the company’s first returns app in Shopify increasing returns speed by 150%. Contributed to the creation and management of the Affiliate Program using a Shopify App. Created multiple email macros and built out Advocate onboarding process utilizing program management tools. May 2005 - Nov 2008
TEACHER/CHILD DEVELOPMENT
Dayspring Preschool/Daycare, Albany, OR Sept 2015- May 2019 Researched industry standards for childbirth and early prenatal care. Worked with local midwives in writing prenatal dietary plans, exercise schedule and general healthcare recommendations, as well as postpartum care and recovery after birth. Cared for children from infant to preschool, teaching early education principles including letter recognition and reading comprehension.
INTERN FOR NON-PROFIT
Coleraine, Northern Ireland - UK Sept 2013 - May 2015 Mentored/counseled young people through one on one, and weekly group meetings Volunteered for various charity drives, and events serving the community. Worked in the second hand clothing shop and tea house serving food and drink to patrons. Contributed to song writing groups, choir and band practices. A D D I T I O N A L E X P E R I E N C E
Designed Miro board workflows, collaborating with developers to build low-code apps to enhance process efficiency. Utilized low-code applications, cutting process completion time by 50%.
Launched evergreen SaaS campaigns, educating Advocates and addressing FAQs through automated content.
Met product launch deadlines, crafting B2B email campaigns to drive early access adoption.
LEGAL ASSISTANT
Law Offices of Geraldine Champion, Pismo Beach, CA Provided administrative and legal support, specializing in Trusts, Wills, and Power of Attorney documentation. Utilized Word, Excel, and database systems for document preparation, scheduling, and case tracking. Became a certified Notary Public and conducted educational classes on estate planning. Managed client communications and office operations, ensuring efficiency and accuracy in legal document processing.
Handled executive assistant tasks, and booked travel and managed multiple calendars for appointment scheduling.
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