Customer Service Support

Danielle Cathcart

**** **** ***** **

PERRIS, CA 92570

Phone: 661-***-****

E-Mail: ********.************@*****.***

Skills

Customer Service Excellence: Skilled in handling customer inquiries, resolving complaints, and providing personalized solutions in a professional and empathetic manner.

Effective Communication: Strong verbal and written communication skills, with the ability to explain complex information clearly and concisely to customers.

Active Listening: Ability to listen carefully to customers, understand their needs, and provide accurate solutions while maintaining a positive and helpful attitude.

Problem-Solving: Proficient in quickly identifying issues and providing effective solutions, ensuring customer satisfaction.

Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail, ensuring efficient and accurate customer service.

Tech-Savvy: Comfortable using customer support software, CRM systems (e.g., Salesforce), and communication tools (e.g., Zoom, Microsoft Teams, chat systems).

Time Management: Strong organizational skills to manage workloads effectively and meet performance targets in a remote work environment.

Adaptability: Flexible in adjusting to different processes, handling various customer issues, and thriving in dynamic, remote environments.

Team Collaboration: Capable of working both independently and as part of a virtual team to achieve organizational goals and deliver excellent service.

Conflict Resolution: Skilled at de-escalating tense situations and turning negative experiences into positive outcomes for customers.

Data Entry & Reporting: Experience in entering and managing customer data, preparing reports, and maintaining accurate records.

Professional Summary

Motivated and responsible customer service professional with a proven track record of delivering exceptional service and resolving customer inquiries efficiently. Passionate about building strong relationships with customers, demonstrating empathy, and ensuring their needs are met. Adept at navigating fast-paced environments while managing multiple tasks simultaneously. Strong communicator with excellent problem-solving abilities and a commitment to excellence in every interaction. Seeking to leverage my skills and dedication to contribute positively to a dynamic work-from-home call center team.

Experience

April 2022 to Current

JCPenney Salon Bakersfield Ca,

Hair Stylist

Styling hair is one of the main duties of my job also cleaning making sure the salon stays nice and clean up to state boards health and safety regulations. Mixing and measuring color, checking out clients when their service is complete.

May2017 to October 2018

Autism Learning Partners Ontario, Ca

Behavioral Technician

• Assist Children on the spectrum of Austin behavioral problems and also help them achieve everyday goal like tying shoes and communication I mostly focused on the areas when the behaviors would accrue.

May 2016 to January 2017

Picture People / Portraits in Minutes. Bakersfield, Ca

Sales Associate/ Photographer

Clean the studio every day before opening and closing the store, make and confirm appointments, check in the customers when they arrive, take photos of the clients and edit the images which consist of brightening and special effects as well as framing and creating studio canvases.

September 2013 to June 2016

CSUB Bakersfield, Ca

Facilities Assistant / Information Specialist

Perform duties, such as taking care the Student Union keeping the area clean and acceptable for customers for example washing windows cleaning tables and or straightening magazines to maintain lobby or reception area. Also answering phones taking messages and setting up clients with appointments to meet with the director of the Student Union.

Education

California State University of Bakersfield Bakersfield, Ca

MAJORED: Physical Education and Kinesiology

Salon Success Academy Riverside, Ca Certified Cosmetologist, Licensed Cosmetologist

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