Field Technician Iii

Address: *** ****** ****** *****: 914-***-**** Email: ***********@*****.***

Yonkers, NY 10703

PROFESSIONAL HIGHLIGHTS

Self-directed individual with over 20 years of diverse technical experience assessing and providing resolutions in a fast-paced, deadline-laden, high security environment. Possesses a track record of delivering superior customer services, excellent communication with management and team members, and problem-solving skills that build harmony in any business environment. I continue to meet company’s benchmarks while continuing my education in an ever-changing technical world.

TECHNICAL EXPERIENCE

February 2010-Present

Field Technician III • NCR • Atlanta, GA

As a Field Technician III, I handle products and services on a high complexity; Tier III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise-level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, high complexity networking/communication equipment.

Responsibilities include hardware maintenance, installation, network management, multi-vendor maintenance, and software support.

Perform periodic preventive maintenance routines on all products and install modifications to equipment as well as overhauls and maintenance repair, at times, this may require modular swaps and unit replacements.

In charge of resolving customer issues and/or complaints by providing quick resolutions which consist of providing on-site support or being available for emergencies to service the company’s equipment or client’s software.

Responsible for accurate and prompt reporting of calls and activity, as well as all reporting expenses incurred in the delivery of services.

Atm Install software for Bank of America, Chase Bank, Apple Bank, Key Bank, and TD Bank.

Configure software to dispense cash in chronicle order or mix order.

Troubleshoot Atm, replaced bad cassettes, card readers, harness wires, housing, and atm hood lock, and cleaned bad sensors, and replaced them.

Write reports on each job completed, keep an inventory of parts, and order parts. Call customers about my expected time of arrival and keep customers updated on Atm downtime, and when parts will arrive at the site or warehouse. Return all used parts and maintain all the parts returned on a spread sheet.

Replace dispenses on Atm, Card Readers, Safe locks, monitor screens, load software to atm, replace bad cassettes, and troubleshoot atm.

Responsible for repairing LCD Screens, keyboards, mother boards, audio, battery, and reloading software.

March 14, 2022-Present

Network Technician • BOA • Secaucus New Jersey

In charge of Return Material Authorization (RMA) processes for parts, such as rPDUs, PDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules).

Decommission IT equipment such as HDD/SSD, Arista 7808ch,7408ch, Cisco 9910, NetScout, Latronix, networks, servers, storage, and backup devices.

Run 200 cat 6a cables single and multimode fiber optic cables to switches, routers and servers.

Applied expertise in 66 Block and 110 Block cross-connect methods, to ensure accurate and efficient cabling and connections.

Installed and configured network equipment in a data center, effectively managing setups with more than 100 cabinets to ensure optimal performance and efficiency. Additionally, I managed the installation for server switches, Routers, DMZ, Corning, and Rack and Stacking.

Utilized technical tools such as sniffers, BERT testers, cable testers, and fiber testers to diagnose and address network and cable challenges effectively.

Monitor the server via laptop to ensure that you can ping the IP addresses, router, severs is working when I receive a script from the client.

Resolved customer issues and complaints by providing prompt resolutions, offering on-site support.

Compiled and maintained detailed documentation of network and cabling configurations, ensuring consistency with company practices.

Responsible for accurate and timely reporting of service calls and activities, as well as documenting what was completed.

March 4,1998-2010

Technical Consultant • Tex Systems • New York, NY

Assisted major clients, including DELL, GE Capital, and the United Nations, with system upgrades such as Windows 95 through Windows 2000, and with upgrades of Dell OptiPlex computers and Dell computer bios to the latest versions.

Ghosted Windows 2000 image and performed PC rollout on over 400 laptops and desktops.

Configured and installed printers onto networks and joined local computers to domains.

Migrated users to new platforms on both hardware and software.

Installed configurations in foreign languages such as Cantonese, French, and Spanish.

EDUCATION & CERTIFICATIONS

Westchester Community College • Valhalla, NY December 2022 – 2024

Degree: Associate of Science

Major: Cyber Security

CERTIFICATIONS: MCP NT 4.0 and 5.0, A+ certified, Dell certified for Laptops and Desktops, Fix Phone Training

COMPUTER SKILLS

Experience in Cisco IOS, Data Center Environment, Putty, Python, WOT

Experience in Windows 11: Excel, Microsoft Teams, Outlook, PowerPoint, Visio, Word

DELMAR A. MOORE

TECHNICAL CONSULTANT PROFESSIONAL

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