Customer Service Social Media

MELISSA PROFESSIONAL SUMMARY

PURDY, MPA Skilled Entrepreneur with over 20 years of experience

implementing different massage modality approaches for physical and mental restoration. Proactive and goal-oriented professional with excellent time

***************@*****.*** management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn

304-***-**** and apply new skills. Committed to living my purpose and passion by helping others with improving their

Elkins, WV 26241 overall health and well-being. SKILLS WORK HISTORY

● Customer Service Self Employed Services - Licensed Massage Therapist

● Organization and Time Management Elkins, WV ~ 09/2004 - Current

● Self-Motivated

● Excellent Communication ● Performed thorough consultations before each

● Active Listening session to determine clients’ goals for treatment

● Analytical and Critical Thinking while also identifying potential contraindications or

● Teamwork and Collaboration precautions needed during the massage process

● Planning and Coordination itself.

● Flexible and Adaptable ● Booked appointments, answered phones, greeted

● Multitasking Abilities clients, handled payments, and created

● Software Proficiency marketing/advertising through social media.

● Data Entry ● Consistently maintained high standards of

● Community Education cleanliness and hygiene in accordance with state

● Wellness Programs regulations and industry best practices.

● Stress Relief Massage ● Enhanced client satisfaction by providing

● Massage Modalities personalized and effective massage therapy sessions tailored to individual needs.

● Collaborated with healthcare professionals to

EDUCATION develop holistic treatment plans for clients with chronic pain.

May 2001 ● Cultivated a calm atmosphere within the massage West Virginia University Morgantown WV space using soft lighting, tranquil music, or other MPA Public Administration desired elements that enhanced the therapeutic Certificate in Healthcare Administration experience for clients. Member of Alpha Phi Omega Service Fraternity WVU Extension Services - Family Nutrition Program Member of Student Association of Public Admin Nutrition Outreach Instructor Elkins WV ~ 03/2012 - 01/2013

Completed Graduate Internship

WVU Health Sciences Center ● Developed and implemented innovative lesson Cancer Prevention and Control plans tailored to diverse audiences, promoting Mary Babb Randolph Cancer Center inclusivity and accessibility. May 1997 ● Increased awareness of outreach programs by West Virginia University Morgantown WV collaborating with local organizations and schools. BA Psychology Maintained accurate records of participant progress, providing timely feedback and

Member of Alpha Phi Omega (APO) Service Fraternity recommendations for improvement. Elected Pledge Class Secretary during the Spring ● Evaluated program effectiveness using various Semester of 1994 for APO Service Fraternity assessment tools, refining curriculum as needed for optimal results.

Completed a Field Study at the WVU ● Contributed to program development initiatives by Chestnut Ridge Hospital offering insights from direct experience working Department of Neuropsychology with target demographics within the community setting.

February 2004 ● Facilitated interactive learning experiences through The Space Coast Health Institute Melbourne FL hands-on activities, group discussions, and Certification in Massage Therapy problem-solving exercises.

● Managed classroom logistics such as materials

inventory, equipment maintenance, and scheduling

HOBBIES & INTERESTS coordination with other instructors or facilities staff members.

Member of The Elkins Alliance Church ● Analyzed and evaluated training effectiveness and

Participate in Church Small Group activities program outcomes.

4-H Member, All-Star, Camper, Counselor

Coached the Girls On the Run Program The First United Methodist Church

Research in Healthcare & Wellness Administrative Assistant

Created Wellness Page on Facebook Elkins, WV ~ 11/2009 - 02/2012

Volunteer with Relay For Life

Volunteer at local Humane Society ● Organized Office Volunteers assisting in daily tasks

Reading/Writing ● Supported executive staff through scheduling

Hiking, Camping, Finding Waterfalls meetings, reminding Pastor of weekly agenda, and

Fishing in the Great Outdoors preparing crucial weekly documents.

Sports and Fun Activities ● Coordinated travel arrangements for staff, ensuring

Music and Concerts cost-effective and timely accommodations and

Photography transportation.

Traveling ● Monitored office supplies inventory, ensuring

Visiting Lighthouses availability of essential items without overstocking.

Collecting seashells ● Addressed IT issues by coordinating with tech

Spending time at the Beach support, minimizing downtime and maintaining

Watching Sunrises and Sunsets operational efficiency.

● Managed phone and email correspondence and

handled incoming and outgoing mail and faxes.

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