Customer Service Client

OMAHA OLUGHU, B.Sc., MBA.

***** *** ******, ****** ** V3R 1V6. 236-***-****, ************@*****.***,

ASSISTANT DEPARTMENT MANAGER PHOTO LAB.

PROFESSIONAL SUMMARY:

Customer-focused Retail and Operations Professional with 15+ years of experience in management, client service, and workflow optimization. Skilled in staff supervision, merchandising, and operational standards, with a proven ability to deliver excellent customer service in fast-paced environments. MBA qualified with expertise in retail leadership, problem-solving, and adapting to photography and technology innovations.

CORE SKILLS:

Retail & Department Management Staff Training & Supervision Customer Service & Client Engagement Merchandising & Operational Standards Photography & Digital Imaging Knowledge Technology & Innovation Awareness Workflow Optimization & Compliance Conflict Resolution & Problem-Solving ERP Systems (SAP, MS Dynamics) MS Office & Advanced Excel.

RELEVANT EXPERIENCE:

Sales Manager Nigerian Breweries Plc (Heineken OPCO), Lagos, Nigeria 12/2018 – 12/2023

Supervised and coached a team managing 60+ retail accounts worth $15M annually, achieving 23% year-over-year growth.

Directed merchandising and customer engagement initiatives, leading to an 18% increase in upsell performance.

Improved operational efficiency by reducing stockouts by 20%, enhancing customer satisfaction.

Partnered with finance and operations teams to maintain compliance with credit, payment, and service standards.

Sales Executive Nigerian Breweries Plc, Lagos, Nigeria 06/2008 – 12/2018

Consistently exceeded monthly sales and service targets, supporting long-term territory growth.

Trained retail partners on merchandising and product knowledge, increasing visibility and customer engagement.

Built strong client relationships, boosting repeat business and improving service delivery.

Account Assistant (NEPZA), Calabar 03/2007 – 02/2008

Posted journal entries and reconciled accounts, contributing to a 100% on-time month-end close process.

Maintained organized financial records, ensuring compliance during audits.

Fulfillment Associate Amazon Canada, Westminster Warehouse, BC 10/2024 – 01/2025

Processed an average of 200+ orders per shift with 99% accuracy, meeting operational KPIs.

Maintained service standards under tight deadlines, supporting on-time delivery performance.

General Labour Division 2 Contracting Ltd., Burnaby, BC 10/ 2024 – Present

Supported documentation, logistics coordination, and site operations under strict compliance standards

EDUCATION:

University Canada West – Vancouver, BC. Master of Business Administration (MBA). 2025.

Relevant Courses: Financial Management, Business Analytics, Strategic Management, Operations Management, Project Management, Global Finance Management, Investment Analysis.

Ebonyi State University – Ebonyi, Nigeria, Bachelor of Science in Accountancy. 2005

CERTIFICATIONS

Financial Accounting Certificate – University Canada West (2024).

Generative AI for Business – Microsoft & LinkedIn (2025).

Google AI-Powered Shopping Ads – Google/ULSA (2025).

Digital Marketing Associate – Digital Marketing Institute (2024).

Inbound Sales – HubSpot Academy (2024)

Peoples Management workshop.

Essential professional selling skills.

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