Customer Service Safety Officer
Resume:
Pretty Nonjabulo
Hlatshwayo
South African Female: ID No 951**********
Katlehong Germiston
Code 10 licence
OBJECTIVE
Results-driven and empathetic
professional with excellent
interpersonal skills. Proven ability to
build strong relationships,
communicate effectively, and
provide support to colleagues and
stakeholders. Committed to fostering
a positive and inclusive work
environment.
COMPUTER SKILLS
Ms Word
Ms PowerPoint
Ms Excel
Internet
LANGUAGE SKILLS
Isizulu
English
PERSONAL SKILLS
Attention to Detail
Analytical Thinking
Ability to Work Under Pressure
Communication Skills
Decision Making Skills
Deadline Driven
Leadership Skills
Organizational Skills
Self Motivated
Teamwork
Time Management
Systematic
Interpersonal Skills
Problem Solving
TECHNICAL SKILLS
Phone systems and switchboard
operation
Data entry and record-keeping
Customer Service
Conflict Resolution
Scheduling
Attendance Monitoring
ACADEMIC EXPERIENCE
Junior safety officer & Receptionist, TCM
2020
Call Center Agent, Capital legacy
2019
Enterprise (PTY)(LTD), Packer
2018
Spar, goods receiving
2016
Kwanele Primary school, Homework assistant
2015
EDUCATION
Grade 12, OR Tambo Secondary school
2013
UNISA, currently studying - diploma in safety management 2025
UNISA, NQF Level 5 in banking
2023
WORK HISTORY
2020
TCM, Junior safety officer Oversee and implement safety, health, and environmental policies
Conduct workplace inspections and risk assessments Develop and implement safety procedures and protocols Provide training and awareness programs. Investigate incidents and implement corrective actions Collaborate with
management and employees to promote a safety-first culture. 2023
TCM, Receptionist
Greet visitors and clients
Answer and direct phone calls
Manage email and correspondence
Handle incoming and outgoing mail
Schedule appointments and meetings
Maintain calendars and schedules
Provide general administrative support
Report Preparation
Staff Training
Compliance Adherence
Safety and Protocols
Quality Control
Inventory Management
REFERENCES
Mr Shaun Whitehead Manager
TCM
Mrs. Nokwanda Manager capital
legacy (011-***-****/ 061*******
Mr. Zulu Principal 079*******
2019
Capital legacy Contact center agent
Handle inbound and outbound customer calls
Provide exceptional customer service and support
Respond to customer inquiries and concerns
Process transactions, updates, and requests
Meet sales targets and promote legacy products/services Maintain accurate records and data
2015
Kwanele primary school, Homework-assistance
Provide individualized support to students
Assist with understanding and completing homework assignments Explain concepts and reinforce learning
Develop and implement customized learning plans
Encourage critical thinking and problem-solving skills Monitor progress and provide feedback
Contact this candidate