Customer Service Pharmacy Manager
Resume:
Kizzie Jones
New York, NY *****
*******.**@*****.***
EXPERIENCE AND DIVERSED RETAIL MANAGER OF 15 YEARS LOOKING TO JOIN FORCES WITH AN EXCITING AND DYNAMIC COMPANY THAT HAS AT ITS CORE IMPROVING PATIENT OUTCOMES AND ADHERENCE TO THERAPY. TO UTILIZE MY TALENTS CONSTRUCTING WINNING PATIENT CARE MODELS, LEADING, AND MOTIVATING TEAM MEMBER AND PROVIDING COST EFFECTIVE MANAGEMENT STRATEGIES TO HELP THE COMPANY REMAIN SUCCESSFUL.
Willing to relocate: Anywhere
Work Experience
Pharmacy Manager
CVS Health-New York, NY
July 2020 to Present
NY
DUTIES:
• Manage pharmacy during and post remodeling while reassuring and maintaining excellent service score since the beginning of my tenor.
• Successfully prepped the pharmacy for inventory after massive remodeling. (10% above target).
• Created a workflow model that decrease wait time from current 30 minutes to under 15 minutes.
• Mentoring and coaching 2 new staff members through on boarding, open communication, training and development opportunities and performance management processes.
• Providing superior customer service while counseling patients on both OTC and Rx medications.
• Accurately filling prescriptions; overseeing compliance, scheduling, and budgeting. Pharmacy Manager
CVS Health-New York, NY
July 2020 to Present
NY
DUTIES:
• Manage pharmacy during and post remodeling while reassuring and maintaining excellent service score since the beginning of my tenor.
• Successfully prepped the pharmacy for inventory after massive remodeling. (10% above target).
• Created a workflow model that decrease wait time from current 30 minutes to under 15 minutes.
• Mentoring and coaching 2 new staff members through on boarding, open communication, training and development opportunities and performance management processes.
• Providing superior customer service while counseling patients on both OTC and Rx medications.
• Accurately filling prescriptions; overseeing compliance, scheduling, and budgeting. General Manager (per Diem)
Pharmacannis-Bronx, NY
October 2016 to July 2019
Duties:
In the absence of the general manager the per diem Pharmacist
• Responsible for forecasting inventory levels, receiving product, and maintaining accurate systems for regulatory reporting and sales analysis.
• Knowledgeable about the Compassionate Care Act of New York.
• Encouraged and supported healthcare providers' education related to clinical efficiency, safety, and management of patients using cannabis and its various components
• Assessed patient's medication and health status and consulted both healthcare provider and patients on medical use and adverse effects associated with cannabis use
• Coordinated and facilitate transactions of the dispensary.
• Maintained records and embraced patient education and understanding.
• Educated and support patients on selections of medical cannabis products.
• Involved in the development and implementation of standard operating procedures.
• Communicated regularly with physicians regarding cannabis recommendations and New York state regulations.
Pharmacy Manager
Duane Reade-New York, NY
March 2009 to August 2016
Duties:
• Won Pharmacist of year award after 2 years employed.
• Drove high quality medication accuracy, successfully completed several insurance audits with minimal prescription denials.
• Increased pharmacy revenue by outreaching to local groups, nursing homes and senior centers.
• Exceeded target for Immunizations by 25% including Flu, Pneumonia, and Shingles.
• Maintained inventory and reduced Days of Supply by 5 days by maintaining strict guidelines.
• Mentored and coached 5 new staff members through on-boarding, open communication, training and development opportunities and performance management processes.
• Helped promote staff several members to obtain their Pharmacy Technician Certification Board license and achieving the highest level of expertise as Senior Technicians.
• Recruited, trained, coached and motivated pharmacy technicians to ensure high levels of customer service and safety.
• Served as an effective liaison between the healthcare team and the community to improve drug usage and therapeutic outcomes.
• Served as Preceptor for Touro College of Pharmacy school as well as preceptor for pharmacy technician program.
Pharmacy Manager
Rite Aid-New York, NY
March 2007 to October 2009
DUTIES:
• Managed and operated high volume retail pharmacy filling 3600-4000 scripts weekly while supervising
• Managed 8 techs, 2 interns, and 2 pharmacists to ensure efficient pharmacy flow.
• Worked with quality control to resolve open issues resulting from recorded reviews, internal audits, and deviation issues.
• Performed inventory maintenance review and reconciliation of non-controlled and controlled substances.
• Served as a pharmacy mentor for new technicians in training, pharmacy interns, and newly hired pharmacist.
• Processed insurance claims and ensured that they were submitted appropriately.
• Encouraged and administered vaccinations to improve public health.
• Enrolled patients in loyalty programs and patient care programs. General Manager (per Diem)
Pharmacannis - Bronx, NY
Kizzie Jones
New York, NY 10027
****************@***********.***
EXPERIENCE AND DIVERSED RETAIL MANAGER OF 15 YEARS LOOKING TO JOIN FORCES WITH AN EXCITING AND DYNAMIC COMPANY THAT HAS AT ITS CORE IMPROVING PATIENT OUTCOMES AND ADHERENCE TO THERAPY. TO UTILIZE MY TALENTS CONSTRUCTING WINNING PATIENT CARE MODELS, LEADING, AND MOTIVATING TEAM MEMBER AND PROVIDING COST EFFECTIVE MANAGEMENT STRATEGIES TO HELP THE COMPANY REMAIN SUCCESSFUL.
Education
DOCTOR OF PHARMACY in PHARMACY
IN HEALTH SCIENCE UNIVERSITY OF TENNESSEE HEALTH SCIENCE CENTER - Memphis, TN August 2002 to May 2006
BACHELOR'S in BIOLOGY AND CHEMISTRY
DELTA STATE UNIVERSITY - Cleveland, MS
May 1997 to May 2002
Skills
• Business Process Optimization
• Budget Monitoring
• Cost Reduction (10+ years)
• Strategy Development
• Customer Service
• Multitasking
• Organization (4 years)
• 340B (5 years)
• Project Management
• Operational Streamlining
• Document Control/ Regulatory Compliance (10+ years)
• Strategic Planning and Execution Conflict Resolution
• Compounding Medications
• Forecasting
• Internal Audits
• Laboratory Experience
• Performance Management
• Pharmacy Technician Experience
• Regulatory Reporting
• Research
• Budgeting
• Employee Orientation
• Financial Report Writing
• Insurance Verification (10+ years)
• Inventory Control (10+ years)
• Managed Care
• Medical Terminology (10+ years)
• Quality Assurance (9 years)
• HIPAA (8 years)
• Typing
• Medical Records
• Epic
• Aseptic Technique (4 years)
• Medical Billing (10+ years)
• Order Entry (10+ years)
• Hospital Experience (2 years)
• Medical Office Experience (5 years)
• Data Entry (10+ years)
• Negotiation (10+ years)
• EMR Systems
• Recruiting (9 years)
• Utilization management
• Clinical pharmacy experience
• Accounting
• Supervising Experience
• Leadership
• Management
• P&L Management
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