Experienced administrative and human resources professional

Nikiella Escalera

**** **** ******, *** ****, NY 10034 646-***-**** ********.********@*****.***

Professional Summary

Strategic and results-driven People & Culture professional with 10+ years of experience in recruiting, B2B account management, HR operations, and client engagement. Proven track record of driving hiring initiatives, developing strategic partnerships, and supporting workforce development across multiple industries. Adept in full-cycle recruitment, candidate sourcing, and employee relations. Native Bilingual (English/Spanish), Business Fluent in Portuguese. Skills

Recruiting & Talent Management:

Full-cycle recruitment, sourcing,

onboarding, job posting, applicant

tracking, interview coordination

Human Resources & Operations: HRIS,

payroll, I-9 & E-Verify, benefits

coordination, compliance, policy

implementation

Business & Client Relations: B2B sales,

account management, CRM,

presentations, workforce partnerships

Technical & Communication: Microsoft

Office Suite, CRM systems,

Zoom/Teams, scheduling, bilingual

(Spanish)

Work History

Bilingual Audio Membership Representative Nielsen NY, NY 06/2023 to 04/2025

● Conducted in-person interviews and recruited statistically-selected households to join Nielsen programs

● Managed CRM case logs and maintained accurate demographic data

● Surpassed recruitment and compliance targets through strategic outreach Senior Business Account Executive Comcast Business ATL, GA 11/2022 to 01/2023

● Delivered B2B sales solutions and client consultations, driving new revenue through customized bundled service packages

East Region Recruiter CEVA Logistics Inc. ATL, GA 11/2021 to 11/2022

● Managed recruitment for 200+ hiring managers across business units

● Conducted 40+ daily phone screens and 20+ virtual interviews for logistics roles

● Developed dashboards and applicant tracking reports; streamlined hiring workflows

● Sourced talent via job boards, schools, and community partnerships Paralegal Jaffe Family Law LLC. Dunwoody, GA 04/2021 to 11/2021

● Drafted legal documents and managed 80+ case files, maintaining communication with clients, courts, and opposing counsel

Account Manager Brownsville Jobs Plus, DB Grant Associates Inc BK, NY 07/2020 to 04/2021

● Developed employer partnerships and matched job seekers to opportunities, enhancing employment outcomes in underserved communities

● Built and sustained partnerships with local employers to create job placement pipelines for program participants

● Coordinated and hosted virtual and in-person recruitment events to connect job seekers with open positions

Bilingual Community Associate Lyft Inc LIC, NY 04/2019 to 05/2020

● Onboarded and supported new drivers in both English and Spanish, ensuring platform compliance and user satisfaction

Talent Acquisition Specialist Model Mayhem Inc NY, NY 09/2013 to 09/2019

● Built and maintained talent pipelines by screening, negotiating contracts, and liaising with creative agencies nationwide

HR Assistant Bank Street College of Education NY, NY 04/2018 to 04/2019

● Handled background checks, job postings, and document audits, supporting HR compliance and recruitment efforts

Office Manager Curtis, Mallet-Prevost, Colt & Mosle LLP NY, NY 11/2015 to 04/2018

● Led administrative operations for 85+ staff, implementing process improvements that enhanced workflow efficiency and team productivity Admin Assistant/Sales Representative Tony Lugo's Hair Club NY, NY – 06/2014 to 06/2015

● Streamlined daily operations and enhanced client satisfaction by managing inventory, scheduling, and administrative support for a high

Admin Assistant Neighborhood Family Dentistry BX, NY 03/2012 to 06/2014

● Supported front-desk operations, patient scheduling, and insurance verification for a high-volume dental practice; requested approvals by phone, also utilized PACES, DORAL websites and Dentrix/Easy Dental software

Account Manager Red Zone International HAWT, NY 02/2010 to 04/2013

● Generated new B2B sales through daily field visits, building client relationships and consistently exceeding telecom sales targets in a high-volume environment Education

High School Equivalency Diploma Bronx Regional High School Graduated 2011 Volunteerwork

Mentor Goodera x Generation Success 2024–Present Empower Generation Success students seeking careers in Information Technology and Artificial Intelligence industries; providing them with practical tools, inspirational words and encouragement they need to take confident steps toward achieving their career goals

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