Front Desk Social Media
Resume:
Kudzai Melody Wushendibaba
House Number ****, Section One, Kambuzuma, Harare, Zimbabwe
*************@*****.***
SUMMARY
A highly enthusiastic and self-motivated individual with a very uncompromising service focus. Highly adaptable with the ability to interact with people across all levels to communicate clear concise objectives. Broad minded professional with a can-do attitude and unquestionable ethics who thrives on team roles that demand innovation and professional integrity. Delivers all work with sincere enthusiasm to very exacting standards and deadlines and will not hesitate to go the extra mile to achieve objectives while effectively managing time.
SKILLS AND COMPETENCES
• Scheduling and coordinating events
• Customer Relationship Management Experience
• Writing and subediting skills
• Research skills
• Media relations skills
• Social media skills
EXPERIENCE
Company: Gambe Law Group
Period: January 2008 to Date
Position: Communications and Business Development Executive Responsibilities:
• Developing and implementing the company’s communications and business development strategies
• Facilitating and coordinating corporate events
• Facilitating and coordinating in-house workshops
• Handling and managing tenders
• Managing the firms’ website and social media platforms
• Carrying out regular industry research to inform decision making
• Developing and managing the company’s stakeholder relationships
• Collaborating with marketing and service development teams to improve overall customer experience and satisfaction
• First point of contact for all clients engaging with the legal practitioners
• Receiving, responding to, and redirecting all incoming correspondence
• Word processing legal documents for all legal practitioner partners
• Organizing diaries for the legal practitioner partners Achievements:
• Successfully on-boarded and trained new receptionists using a structured Induction Program that I largely put together. The receptionists I trained currently work at our sister company, Chronicles.
• Through my own initiative after experiencing endless problems maintaining contact with clients, I successfully introduced an electronic contact data base system for clients and this greatly improved the organization’s efficiency in terms of both internal and external communication with clients.
• Successfully introduced Corporate Social Responsibility Programs with the aim of improving the firm’s visibility as a brand.
• Successfully reviewed and drafted company policy documents that were approved by the Law Society of Zimbabwe in 2023.
• Introduced Internal Marketing Programs for the firm in order to improve Customer Relationship Management.
Company: Zimbabwe Broadcasting Corporation (ZBC)
Period: March 2010 to Date
Position: Television and Radio News Presenter& Producer – Part Time Responsibilities:
• Organizing material and writing news reports
• Undertaking relevant background research
• Interviewing news sources via telephone or in person
• Operating technical equipment such as the radio desk
• Liaise with other members of the production and technical teams Achievements:
• Selected as one of the top 4 English Radio News Presenters in 2017 on Power FM and Classic 263 .
• Researched and authored an article titled “Who Will Free the Women” for ZBC News Online, published 20 December 2013. The article delved into the societal problem of how women constantly fall victim to men of the white cloth.
VOLUNTEER EXPERIENCE
Rebirth Correctional Services Trust 2016 to Date
Publicity Co-Ordinator - Volunteer
Responsibilities:
• On an on-going basis initiate and facilitate all of the Organization’s media coverage of their respective events.
VOLUNTEER EXPERIENCE
KINGDOM LEADERS FAMILY INTERNATIONAL 2015 to Date
Publicity Co-ordinator Volunteer
Responsibilities:
• Compiling relevant articles for the organizations regular Newsletter, filming and photography coverage for on-going events.
Key Achievements:
• Initiated, organized and launched the Organization’s very first Newsletter in 2015.
• Successfully assisted in the production of the Divine Pearl Volume 1 & 2 books written by Pastor Tawanda Chipepwe in 2022 and 2023.
WORLD VISION ZIMBABWE (WVZ) JANUARY 2007 TO FEBRUARY 2008 Communications and Advocacy Officer
Intern Responsibilities:
• Preparing and publishing WVZ’s local Newsletter
• Monitoring, evaluating and responding appropriately to media trends
• Preparing and writing speeches for relevant respective personnel
• Organizing and covering all the WVZ Organization’s official events. Achievements:
• Successfully covered the tragic story of the 2008 floods in the Chipinge District of Eastern Zimbabwe resulting in significantly raised awareness of the plight of the flood victims.
• Worked at the Tongogara Refugee Camp in Chipinge for two months specifically covering WVZ projects and the social and financial impact the projects had on the refugees affected. EDUCATION
EDUCATION
Masters of Commerce in Marketing Strategy
Midlands State University
2018 - 2019
Bachelor of Arts in Media Studies
Zimbabwe Open University
2011 - 2015
Certificate in Broadcasting and Communication
The Broadcasting and Communication Academy of Zimbabwe 2011 - 2011
Diploma in Public Relations
Zimbabwe Institute of Public Relations
2008 - 2009
National Diploma in Journalism – Print Media
Harare Polytechnic
2006 - 2007
Professional References
Mr T. Mapurisana Mr Jonathan Marerwa
Station Manager (Power FM & Classic 263) Radio News Manager Zimbabwe Broadcasting Corporation (ZBC) Zimbabwe Broadcasting Corporation (ZBC) Cell: 071*-***-*** Cell: 077*-***-***
Mr. Keith Mawoyo Mr. R. Zinhema
Executive Producer for Radio News Managing Partner Zimbabwe Broadcasting Corporation (ZBC) Gambe Law Group Cell: 077*-***-*** Tel: 04251357-9
Mrs P. Mavengere Dr V. Munhewu
Legal Practitioner Chairman – Dept of Marketing Management Gambe Law Group Midlands State University
Cell: 077*-***-*** Cell: 078*******
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