Medical Billing Customer Service

Tabatha S. Apfel

*** ****** **, **** * Fort Atkinson, WI 53538

262-***-**** *******@*****.***

Professional Summary

Customer-focused and highly adaptable professional with a strong background in customer service, medical billing, and collections within fast-paced call center environments. Known for excellent communication skills, problem-solving abilities, and dedication to client satisfaction. Proven success in managing accounts, handling sensitive billing information, and resolving customer issues with empathy and efficiency. Seeking to leverage service industry experience and technical skills in a dynamic customer service or collections role.

Experience

Depositor – Clasen Quality Chocolate, Watertown, WI (September 2024 – June 2025)

Ensured operational readiness of food production machinery by preparing and inspecting equipment components.

Maintained detailed production records and upheld strict safety and sanitation standards.

Collaborated with team members to meet production goals and minimize downtime.

Server – Fireside Dinner Theatre, Fort Atkinson (May 2022–Present)

Provided high-quality, personalized dining service to guests in a fast-paced, high-volume restaurant.

Handled special requests and resolved customer concerns with professionalism and care.

Maintained detailed knowledge of menu items and promotions to enhance guest experiences.

Floater (Crane Operator, Machinist) – Advanced Centrifugals, Cambridge (May 2021–May 2022)

Operated cranes and machine tools safely and efficiently to support manufacturing needs.

Performed equipment setup and quality checks to ensure compliance with specifications.

Demonstrated adaptability by rotating through multiple technical roles as needed.

Machinist, Finisher, Assembler, Welder – G&V Machining, Ixonia (April 2021–May 2021)

Supported end-to-end fabrication processes including machining, assembly, and welding tasks.

Executed precision work while maintaining adherence to safety and quality standards.

Collaborated with supervisors and peers to meet daily production objectives.

Assembler II Floater – Generac Power Systems, Whitewater (August 2020–March 2021)

Performed multifaceted assembly tasks in alignment with engineering specifications and production targets.

Contributed to a positive team environment while maintaining consistent output and quality.

Actively participated in process improvement events to increase efficiency.

Independent Shopper & Delivery Driver – Grubhub, Instacart, and Doordash, Milwaukee (Feb 2018–Present)

Managed multiple concurrent orders while maintaining timely, accurate deliveries.

Utilized apps and GPS tools to optimize routes and ensure prompt service.

Upheld high customer service ratings through professionalism and reliability.

Banquet Server, Bartender, Cashier – Shiftgig/LGC, Milwaukee (Oct 2018–Present)

Provided seamless service during private events and high-capacity functions.

Engaged professionally with guests while multitasking across food and beverage roles.

Adapted to diverse service environments and maintained consistent service quality.

Delivery Support Associate – Amazon DML2, Sussex (July 2019–March 2020)

Supported delivery operations by creating and refining internal documentation systems.

Trained new drivers and DSPs to navigate software platforms and optimize routes.

Assisted with sorting and staging operations, ensuring smooth last-mile delivery execution.

Yard Marshall – Amazon DML2, Sussex Monitored and coordinated yard traffic to ensure safe and efficient vehicle flow.

Communicated with delivery teams to streamline inbound and outbound logistics.

Improved operational flow and supported management through process improvements.

Delivery Associate – Amazon DML2, Sussex Executed last-mile delivery operations, ensuring accuracy and timeliness.

Maintained positive interactions with customers while resolving delivery challenges.

Provided feedback to improve delivery procedures and customer service metrics.

Independent Rideshare Provider – Uber and Lyft, Milwaukee (April 2017–Feb 2018)

Delivered safe and courteous transportation services with a high customer satisfaction rating.

Communicated effectively to accommodate passenger needs and special requests.

Managed time and navigation efficiently across high-demand city routes.

Barista – Holey Moley, Wauwatosa (Jan 2017–Mar 2017)

Prepared and served a variety of beverages while engaging customers in a friendly manner.

Contributed to store operations including opening, closing, and cash handling.

Recognized for leadership potential and offered a management opportunity.

Manager – Bernie’s Tap Room, Waukesha (June 2016–Jan 2017)

Managed full front-of-house and kitchen operations during high-traffic hours.

Trained and supervised staff while ensuring a high standard of service.

Balanced cash flow and reconciled daily transactions with accuracy.

CSR1 (TEMP) – Generac, Waukesha (July 2016–Aug 2016)

Handled customer inquiries and service requests with a goal-oriented approach.

Quickly promoted due to efficiency, knowledge retention, and performance.

Resolved product issues and tracked service fulfillment using CRM tools.

Healthcare Collection Specialist – Collection Associates, Brookfield (June 2014–July 2016)

Managed a portfolio of over 2,000 healthcare accounts and facilitated payments with empathy and accuracy.

Specialized in medical billing and coding to support claim reconciliation and patient communication.

Recognized as a top collector and trained new hires on best practices in compliance and negotiation.

Volunteer Work

Co-Chair – HeadStart CESA2 (September 2022–Present)

Classroom Teacher’s Aid – HeadStart (September 2022–May 2023)

Teacher’s Aid – Rockwell School (September 2023–May 2024)

Education

AS in Accounting and Finance – Southern New Hampshire University (January 2022 – December 2023)

AS in Business Management – Rasmussen University (September 2020 – March 2021)

AS in Health Information Technology – Dean’s List (January 2018 – January 2019)

BA in Applied Behavioral Analysis – Dean’s List – Kaplan University (June 2016 – December 2018)

BA in Business Management & Admin – Dean’s List – Cardinal Stritch University (February 2011 – October 2012)

Cosmetology – Gateway Technical College (December 2010 – October 2011)

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