Human Resources Senior Manager
Resume:
Sheila Mayoral, CPTM, MHRM
404-***-**** *****************@*****.*** LinkedIn Profile Atlanta, GA Human Resources Information Systems Manager
Results-driven HR professional with over a decade of expertise in HRIS administration (ADP Workforce Now), operational oversight, training and development, and strategic HR initiatives. Holds a Master of Science degree in Human Resource Management (MHRM) and a Certified Professional in Training Management (CPTM) certificate. Adept at leveraging technology and data analytics to enhance HR processes, improve employee engagement, and support executive decision-making. Proven ability to serve as a vital liaison among HR, IT, and business units to implement system enhancements and streamline workflows. KEY EXPERTISE & CORE ACCOMPLISHMENTS
HRIS Optimization
HR Operations & Strategy
Talent Development
Change Management
Employee Relations
Data Analytics & Reporting
Process Automation
Project Management
Leadership Collaboration
Training & Development
- Led HRIS system enhancements that increased operational efficiency by 50%.
- Directed digital transformation projects across multiple departments, improving process turnaround times.
- Developed and delivered comprehensive training programs for HR and IT teams, boosting system adoption and compliance.
PROFESSIONAL EXPERIENCE – SKILLS & HIGHLIGHTS
Human Resources Consultant Self-Employed Lawrenceville, Georgia Nov 2024 – Present
Implement and optimize HRIS workflows, including onboarding and employee data management integration, to streamline operations and improve employee experience.
Conduct HRIS-related training for clients, including system navigation, reporting, and compliance best practices.
Support payroll processing for 100+ employees on an as-needed basis using ADP Workforce Now. Operations Project Manager Savills Atlanta, Georgia Dec 2018 – Oct 2024
Directed daily operations and logistical office planning in alignment with the Director of Operations and Senior Operations Manager to enhance cross-functional coordination, increase efficiency, and drive team productivity.
Assisted with onboarding, new hire paperwork processing, orientation of new hires, and on-the-job training.
Developed and delivered online and remote training programs for new hires and existing employees.
Provided strategic support to 10+ commercial real estate office tenant brokers, producing 200+ custom reports, market surveys, and presentations annually to accelerate deal-making.
Oversaw 125+ government projects (state and federal) using Azure and Citrix platforms, and DocuSign to streamline the signing of real estate documents, government agreements, and deal transaction administration.
Managed $175–$200+ million in annual online platform deal submissions to the Commercial Board of Realtors, ensuring accurate, complete entries for top broker award recognitions (4 years in a row).
Led digital transformation initiatives by training brokers on the usage of platforms to streamline processes, including DocuSign (document streamlining), Concur (travel and expense modules), and Paylocity (HR). IT Project Manager (*Contract) Fulton County Schools Atlanta, Georgia Aug 2018 – Nov 2018
Partnered with IT leadership to optimize procurement and asset lifecycle management for 1,000+ hardware/software items across Fulton County Schools; implemented new tracking mechanisms that improved reporting accuracy.
Revamped the order fulfillment workflow to align with technician priorities, cutting repair cycle times and introducing a centralized inventory/invoice tracking system that improved retrieval speed and reduced loss of recoverable costs.
Graphic Designer Self-Employed Lawrenceville, Georgia Feb 2018 – Jul 2018
Designed branding and marketing materials tailored to client needs. Human Resources Business Partner Broniec Associates Berkeley Lake, Georgia May 2016 – Jan 2018
Led HR operations for 100+ employees, overseeing the use of ADP Workforce Now to manage onboarding, PTO tracking, and employee data; implemented process improvements that enhanced compliance with I-9s, payroll, and background checks while reducing manual workload and increasing system efficiency by 90%.
Introduced, implemented, and led new HRIS platform integration, ADP Workforce Now training sessions for 100+ hybrid employees, improving HRIS adoption, decreasing support inquiries, and streamlining cross- functional team communication and collaboration.
Customized and automated ADP workflows, streamlining lifecycle updates and enhancing employee engagement through initiatives like employee spotlights, upcoming birthdays, and company dashboard updates.
Compiled and conducted HRIS analysis and produced data-driven custom analytical reports and queries to assist executive decision-making.
Chief of Staff HealthAmerica Realty Group Atlanta, Georgia May 2015 – Mar 2016
*Lincoln Harris CSG acquired the company
Supported the Chief Executive Officer with scheduling, calendar management, meeting and travel coordination, special projects oversight, expense report processing, and managing human resources matters.
Prepared financial reports, reconciled invoices, and assisted in maintaining error-free balance sheets and income statements.
Provided strategic support to the sales team by preparing tailored client presentations and custom reports, managing the database, and assisting with new business development efforts. Senior Administrative Assistant Cushman & Wakefield Atlanta, Georgia Jul 2010 – Apr 2015
Supported 10+ commercial real estate industrial brokers by streamlining the delivery of marketing decks, client proposals, and financial reports, resulting in faster turnaround.
Led end-to-end planning of a high-profile corporate industrial roundtable for clients and other industry professionals (5 years in a row) and handled venue, catering, public relations, and event coordination. Human Resources Generalist Mission Foods Pendergrass, Georgia Nov 2009 – Jun 2010
Collaborated within a three-member HR team to manage HRIS processes and execute payroll for 500+ employees in a fast-paced food manufacturing plant using SAP and Kronos, ensuring data integrity, compliance, and timely payroll through regular system audits and reporting.
Oversaw the maintenance and accuracy of employee data, executed onboarding and safety training workflows, conducted status updates, and partnered with supervisors to validate timesheet entries and ensure seamless payroll processing.
Word Processing Specialist Marsh & McLennan Agency Fort Lauderdale, Florida May 2004 – Jul 2009
Partnered within a two-member word processing team, overseeing varied projects for the entire agency staff and managing heavy project workflow, generating complex documents, spreadsheets, PPT presentations, and proposals with changing priorities and strict deadlines. EDUCATION & CERTIFICATIONS
Master of Science, HR Management 3.4 GPA (Honors) Keller Graduate School of Management June 2024 Bachelor of Arts, Sociology 3.5 GPA (Honors) Florida Atlantic University May 2003 Certified Professional in Training Management Training Industry, Inc. Cert. #: FE202925 Expires February 2027 AIHR People Analytics Certifications Package Academy to Innovate HR (AIHR) In Progress, Completion: June 2025 Workday Basics & Workday in Action Coursera In Progress, Completion: June 2025 TECHNICAL SKILLS
ADP Workforce Now · Kronos · Paylocity · SAP · PeopleSoft · Microsoft Office Suite · Adobe Creative Suite · Concur AFFILIATIONS
Academy to Innovate HR (AIHR) Alpha Kappa Delta (International Society of Sociology) Atlanta Women’s Leaders Association The National Society of Leadership & Success (DeVry’s Honors Society) Society for Human Resource Management (SHRM)
AWARDS & HONORS
2021- Employee of the Year, Savills, supported 11-office and 3-government commercial real estate brokers 2017 - Servant Leadership Award, Broniec Associates, directed Kaiser Permanente 5k Run/Walk (2 years in a row) 2013 - Community Service Award, Cushman & Wakefield, directed Junior Achievement program (4 years in a row) Keller Graduate School of Management
Elise Awwad
President and Chief Executive Officer
Shantanu Bose, Ph.D.
Provost and Chief Academic Officer
The President and Trustees, acting upon the recommendation of the Graduate School Faculty of
DeVry University
have conferred upon
Sheila Marie Satcher
the degree of
Master of Human Resource Management
with all its rights, privileges and responsibilities, Given under the seal of DeVry University in the State of Illinois on the 22nd day of June in the year 2024.
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Questions?
Contact: ***-*************@*****.***
https://www.parchment.com/u/s/znGw
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1180 Peachtree Street NE
Suite 3100
Atlanta, Georgia 30309
Subject: Professional Reference Letter
Candidate: Sheila Mayoral
Sheila was my dedicated assistant for the 5 years that she was with Cushman & Wakefield, and at one point, she also supported 10-12 brokers. During the time frame from 2010 to 2012, when the real estate industry was still coming out of the recession, we were running very lean, so Sheila had a lot on her plate. She handled all travel arrangements, calendaring, coordination of events/meetings, all graphics, sales data reports in Salesforce, RFP's, tour book preparation, etc. She also headed up our Junior Achievement initiative. She had complete responsibility for orchestrating those efforts and coordinating the schedules/activities of 15 of our brokers who participated in the program.
Highly organized and very good at combining different tasks and multiple projects simultaneously. She is a self-starter and a strong independent thinker who is very good at taking direction. She didn't need to have her hands held. She is also very good at cleaning up graphics— I miss having someone with her abilities in this area. Another key strength is her ability to learn new systems quickly. She was always very grateful for opportunities to learn new things and contribute.
With a fabulous personality, she was always pleasant and well-liked by everyone. She is a strong candidate for any company looking to hire someone with her talents who will fit in well. It is my pleasure to recommend her.
Lisa Pittman
Executive Director
Logistics & Industrial Services Group
****.*******@********.**
https://www.cushmanwakefield.com/en/united-states/people/lisa-pittman 1180 Peachtree Street NE
Suite 3100
Atlanta, Georgia 30309
Subject: Professional Reference Letter
Candidate: Sheila Mayoral
Sheila and I were co-workers and collaborated on many different projects. Sheila is exceptional and loyal to a fault. She is one of those people who, "once you get her, you don't want to let her go." Sheila is very conscientious, meticulous, and detail-oriented. She is very pleasant and an overall very well-rounded employee. Her computer skills are exceptional—she helped me with a lot of things.
Sheila was well-liked - she had excellent relationships with everyone in the office. Anyone who hires Sheila will get a highly qualified, highly intelligent employee. They won't be sorry they hired her.
Wanda Green
1180 Peachtree Street NE
Suite 3100
Atlanta, Georgia 30309
Subject: Professional Reference Letter
Candidate: Sheila Mayoral
Sheila is a super lady. We had the opportunity to work on many different projects together. She is a very hard worker and very conscientious about what she does and how she does it. She was pretty good with various design projects. I recall that she has a degree in computer science or graphics. Her attendance was excellent; she was always at work. Sheila got along with everyone very well—I never heard anyone say anything negative about her. I would hire her! Cathy Sheppa
Marsh McLennan Agency
1000 Corporate Drive, Suite 400
Fort Lauderdale, Florida 33344-3628
Phone: 305-***-****
Re: Recommendation for Sheila Mayoral
Dear Hiring Manager,
Sheila was an excellent employee - she always went above and beyond. She was consistently at work, and nothing was ever too small or too big to handle. Sheila was one of two Word Processing Specialists who reported to me at the time, and without question, Sheila was far superior to the other individual. Everyone loved her and always went to her instead of the other person because they knew they would receive a quality product from Sheila. People took advantage of her because she would never tell them no., I warned her that she was going to wear herself out. Sheila is a sweetheart. I have absolutely nothing bad to say about her. It was a tough decision for Sheila to resign and move to Atlanta when her father had a stroke. She was very hard on herself because she is such a loyal person, and she felt she was letting me down. And of course, I didn't want to be selfish and tell her I didn't want her to leave. She obviously couldn't be in both places at the same time. If she ever decided to return to Florida, I would rehire her. I would create a position for her to come back. The company that hires her will get a gem.
Sharon Mack
SVP, P&C Operations, Florida Region
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