Customer Service Sales Associate

Bruce McManus

*** ********** **. *********, ** **039

513-***-****

**********@*****.***

Customer-focused Sales Advisor with a proven track record of providing exceptional customer service. Skilled in service estimates and Proficient at resolving customer concerns through excellent communication and active listening. Increased sales as a Sales Associate by building strong relationships and acquiring new clients through strategic outreach efforts.

SERVICE ADVISOR

• Columbia Chevrolet: 3/5/18 - 11/29/24

• Beechmont Toyota: 4/2016 - 4/2016

• Tire Discounters: 6/2014 - 4/2016

• Pep Boys: 4/2012 - 6/2014

• Pfeiffer Tire: 01/2011 - 4/2014

• Firestone: 4/2006 - 1/2011

DUTIES

• Open shop and start compressors and other repair equipment.

• Answer phones and make customer appointments.

• Greet customers and determine customer concerns.

• Write repair orders and create invoices. Dispatch invoices to technicians for estimates.

• Review technician recommendations

• Priced parts and labor; presented estimates to customers to sell recommended repairs.

• Assigned technicians to complete approved repairs, ordered parts, and ensured repairs were completed on time and correctly.

• Collected payments and returned vehicles to customers.

• Created deposit, turned off compressor and other equipment, and closed shop. ROUTE SALES

Flexi USA: 3/2007 - 6/2008

Promoted products to retailers at trade shows and store levels throughout the United States and Canada. Trained and assisted distributor representatives. Monarch Jewelry: 7/2005 - 3/2007

Sales of fine jewelry to retailers in a seven-state territory. Increased sales to existing customer base by marinating relationships with purchasing agents and store managers. Obtained new customers using proven sales methods to promote products and services. Balloons Inc: 7/1995 - 7/2005

Sales and distribution of novelty products in Indiana, Kentucky, and Ohio. Operated independently from home office. Increased Customer base, sales volume, and profitability.

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