Customer Service Medical Billing

CHASITY COX

**** *** ***** **** ********,IL ***08 312-***-**** ********@*****.***

PROFESSIONAL PROFILE

Self-directed, well-rounded professional with leadership, office support, customer service, and retail experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Strong organizational and time management skills with ability to establish priorities to meet timelines.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Work as part of a team and maintain a professional and positive work environment.

Communication Platforms – Zoom, Skype, and Google Meet.

Google Applications – Google Docs, Google Sheets, and Google Slides.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 32 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing

CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Stay at Home Parent – Chicago, IL 03/2021 – Present

Homemaker

Ensure household duties are completed in a timely manner and manage household budget.

Coordinate medical care, meals, and social activities.

Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.

Burlington Retail Department Store – Skokie, IL 04/2017 – 02/2021

Sales Manager / Key Holder / Sales Floor Lead / Clearance Personnel

Promoted from Clearance Personnel to Sales Floor Lead, 07/2017, and then promoted to Sales Manager, 02/2019.

Supervised up to 50 employees, created schedules, processed payroll, trained new hires, handled paperwork, prepared and made bank deposits, and opened and closed the store as the Key Holder,

Managed inbound and outbound calls, enforced company policies and procedures, and developed effective employee relationships to ensure quality customer service.

Interacted with customers, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.

Processed transactions, scanned merchandise, accepted payments, ensured accuracy of cash drawer, and kept work area clean and organized.

Responded to and handled customer requests and complaints in a timely, professional manner.

Worked as part of team and led by example to ensure a positive atmosphere.

Schaefer's Fine Wine & Foods – Skokie, IL 05/2014 – 03/2017

Retail Cashier / Customer Service

Trained new hires and delivered excellent customer service with a positive attitude.

Answered inbound calls, operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

Stay at Home Parent – Chicago, IL 07/2012 – 04/2014

Homemaker

Invested in providing a stable environment for the family.

Provided care, discipline, and nurturing.

Showed strong leadership skills and managed budget.

Corbin United Effort – Corbin, KY 09/2011 – 07/2012

Receptionist

Served as initial point of contact, greeted visitors, answered and documented inbound calls, updated customer information, and filed paperwork.

Trained new hires, enrolled individuals into various assistance programs, and processed applications.

Used MS Word and MS Excel software.

VOLUNTEER EXPERIENCE

Volunteered at Boys and Girls Club as a Helper (05/2017 – 07/2019)

Volunteered at Corbin United Effort at a Receptionist (08/2010 – 09/2011)

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