Customer Service Business Development
Resume:
PROFESSIONAL PROFILE
I have Knowledge and am a dedicated customer service professional with experience in the sales industry. Solid Team Player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnership and growing the business. WORK EXPERIENCE
South African Breweries/AB-InBev
Business development Representative
November 2022- present
Functions & Responsibilities:
• Take orders, queries and complaints through a telephone.
• Completion of all documented basic call handling processes.
• Develop and maintain professional relations with customers.
• Accountable for keeping customers up to date and owning resolution of issues. Achievement with SAB:
: I have completed a contact Centre with SAB in a Learnership: I have 5 years of using SAP system with SAB & Avaya system Kaelo Health
January 2019- June 2020 (Contract Ended) Health Servicing Leaner Functions & Responsibilities:
• Issuing Membership card
• indexing
• Balancing the General Ledger
• Processing customer claims
• Requesting invoices from suppliers
• Dealing with invoices discrepancies
• Sending out statements and invoices to customers
• SAFRICAN INSURANCE
• ROSEBANK
• January 2015- August 2016
• Functions & Responsibilities:
• Handling the queries and customer complaints
• Maintain and update company database
• Book meeting rooms as required
CONTACT
Katanang Street
Kanana
Tembisa
1632
*********.**@*****.***
SKILLS
• CRM Competent
• Complaint resolution
• Strong ability to work in a
team
• Negotiation skills
• Adaptability and
Leadership
• Active listening and
Accountability
• Computer literacy
(Microsoft word and
Excel)
COMPUTER
SAP CRM, SAP, MS Excel and
PowerPoint, Power BI, Workday
Presentation Email, MS Access
M ELTON
NEMAVHOLA
CUSTOMER RELATIONSHIP REPRESENTATIVE
• Distribute and store correspondence Letters & Emails ACADEMIC INFORMATION
Institution : University of South Africa
Course/Qualification : Extended program for safety Management Year : 2013-2014
Modules Passed:
• English proficiency for university Studies
• English for Academic Purposes
• Ethical information & Communication Technologies for Development
• Business Management 1A
Institution: Bytes Peoples Solution
Course : NQF 3 (End User Computing)
Year 2015-2016
Modules Passed : Business Writing
: MS Word
: Presentation
: Planning & Time Management
: Computer System
: Microsoft PowerPoint
: Microsoft Access
EMPLOYMENT HISTORY
Company Name : Marsh Pty Ltd
Position Held : Junior Administrator
Employment Period : 2017-2018
Job requirements : Issuing Travel Confirmation Letters
: Household Goods in Transits
: Cross Border Letters
: Policy Enquiry
: Endorsement
REFERENCES
Ms. Simphile Mazibuko: colleague: SAB CXC
Contact: Simphile .********@**.**-*****.*** (073*******) Mr. Themba Mphumela: ops Manager: SAB CXC
Contact: ******.********@**.**-*****.*** (060-****-***)086*-***-*** EDUCATION
Grade 12
NQF Level 3 End User Computing
NQF Level 4 Short Term Insurance
NQF Call Centre Agent CC4
BD CREATIVE
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