Customer Service Patient Care

MD. AL-WAKIL MAZUMDER

*/*-***, ***** *******, Dhaka-1214

Email Address: **************@*****.***

LinkedIn Profile: https://www.linkedin.com/in/md-al-wakil-mazumder-411a691a4 WhatsApp Contact No: +880 167*******

PHARMACY TECHNICAL ASSSISTANT

Efficient, well-organized as a pharmacy technical assistant with 1 year 5 months’ experience along with 5 years of technical sales experience and an entrenched record of working of high standards in pharmaceutical companies. Proven literacy and numeracy skills proficient user of MS Word, MS Excel, and PowerPoint. Having some certificates in selling skills and negotiation to professional progress. Excels in collaboration and possesses a proven record of inspiring others in a different environment. Manage relationships, meetings, and events effectively, and can resolve difficult customer and administrative situations. Team-oriented to achieve the goal with a focus on the customer as the first experience. CORE PROFESSIONAL COMPETENCES

Effective Communication - Customer Service – Excellent Patient Care – Dose Calculation – Patient Specific Labeling – Order Entry - Relationship Building - Time Management - Collaborative Team Member - Meeting Planning - Data Analysis - Multitasking Expertise - Adaptability - Decision Making - Analytical Thinking - Dealing with difficult situations - Solution Oriented - Attention to Detail - Inventory Analyzing - Creative Thinking – Documentation Management SKILL SUMMARY

Excellent interpersonal communication and organizational skills.

Efficient in identifying new opportunities to provide for customer satisfaction.

Highly skilled in customer services, relationship building, networking, marketing, sales target achievement, process mapping and business report.

Ability to self-start, self-direct, work under pressure, meet deadlines and target oriented.

Advance skills in Microsoft Office Suit (Word, Excel, PowerPoint, and Outlook).

Strong abilities in leadership, teamwork, and team management.

Highly adaptive to new industries, environments, and teams.

Capable to craft the best solution and add competent technical information and knowledge.

Increasing product marketability and profitability through researching market data.

Developing theme and advertisement for social media marketing. PROFESSIONAL EXPERIENCE

Senior Pharmacy Staff (Dispensing and Customer Service) January 2025 – Continue Evercare Hospitals Dhaka, Bangladesh

Key Responsibilities:

Greet, assist customers and answer questions about over-the-counter medications.

Informing patients on prescribed medication usage and referring to prescription-related queries.

Monitoring stock levels, right product placement and preparing report on low inventory.

Provide medication and dose calculation as per prescription and doctor’s orders.

Management of inventory control based on ordering, receiving and stocking.

Printing labels and organizing prescriptions for verification purposes.

Assistance over telephone communication and provide related information.

Ensuring accurate data entry into the server of pharmacy system for report generation.

Maintaining patient records and prescription logs.

Record keeping for repackaged, recalled products and supplies.

Processing cash transactions and reimbursement.

Executive (Product Marketing Department, Local) January 2019 - February 2021 ACI Pharmaceuticals Ltd. Dhaka, Bangladesh

Executive (International Business & Marketing) March 2021 - June 2023 Beximco Pharmaceuticals Ltd. Dhaka, Bangladesh

Senior Executive (International Business & Marketing) July 2023 – December 2024 Beximco Pharmaceuticals Ltd. Dhaka, Bangladesh

Key Responsibilities:

Maintain and grow sales relationships with existing clients.

Meet key leaders according to chance, obtain feedback on the movement of products.

Prepare appropriate promotional materials, plans and strategies for assigned products.

Generate ideas for changing and developing promotional materials, strategies, and programs.

Provide training to other colleagues for high selling products and supervise their activities.

Develop sales presentations and training materials to illustrate the benefits of products.

Monitor competitors' sales & marketing and promotional strategies.

Develop themes for online marketing and promotion.

Keep track of stock analysis reports monthly and take decisions. Make quarterly incentive reports.

Prepare a short-term and long-term business plan based on sales of the current business. EDUCATION SUMMARY

Master of Pharmacy in Pharmacology & Clinical Pharmacy January 2019 - December 2020 North South University, Bangladesh

Bachelor of Pharmacy January 2014 - June 2018

North South University, Bangladesh

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