Customer Success Account Manager

Marty Zajac

St. Louis, Missouri · 314-***-**** · *********@*****.***

Skills

Sales & Customer Success: New Customer Acquisition · Account Management · Need Development · Prospecting · Closing · Territory Management · Upselling & Renewals

Sales Methodologies: Sandler Sales Training · Challenger Sales · Never Split the Difference

Communication & Analysis: Interviewing · Sales Presentations · Data Analysis · Pipeline Development

CRM & Tools: HubSpot · Salesforce · Gong · ZoomInfo

Languages: Fluent in Polish

Additional: Panel Building · Cross-functional Collaboration

Professional Experience

Dave Sinclair Buick GMC — Sales and Leasing Consultant

St. Louis, MO Feb 2025 – Present

Generated over $1M in vehicle sales within the first few months through proactive prospecting and consultative selling.

Delivered tailored vehicle demonstrations by identifying and aligning with client needs through deep discovery.

Managed all post-sale follow-up and administrative tasks, ensuring an exceptional customer experience.

Paycom — Strategic Account Executive Manager

St. Louis, MO Sept 2024 – Feb 2025

Managed a $10M+ book of business, strengthening client retention and increasing portfolio adoption.

Led executive-level presentations to communicate product value and drive software engagement.

Developed deep organizational knowledge of each client to identify upsell opportunities and drive referrals.

Abstrakt Marketing Group — Senior Account Executive / Customer Success Manager

St. Louis, MO July 2022 – Sept 2024

Oversaw a $7.1M portfolio of 45+ clients, maintaining a 95.5% monthly retention rate.

Closed $3.7M in new business, leading all sales team members in self-generated revenue since Jan 2023.

Delivered performance analysis and strategic pivots to enhance client results.

Built and presented marketing proposals, negotiated contracts, and managed onboarding.

Key Achievements

148% of FY22 quota achieved

Highest close rate YTD in 2023 across 20+ sales/customer success professionals

Promoted within 8 months from Sales Executive to Senior Sales Executive

Symmetry Financial Group — Sales Agent

St. Louis, MO Feb 2022 – July 2022

Consulted with clients to recommend tailored insurance solutions.

Drafted contracts and owned customer relationships from sale to service.

Key Achievements

Achieved 100% sit-to-close ratio in Q2 2022

Ranked Top 5 New Sales Agent nationally in Q2 2022

Gtmhub — Research Operations Manager

Remote Sept 2021 – Feb 2022

Created and managed research panels to support go-to-market strategies.

Designed outreach strategies and managed communication with prospects and panelists.

Panasonic North America — Research Operations Manager

St. Louis, MO May 2021 – Sept 2021

Conducted surveys, interviews, journey mapping, and usability testing to drive product insights.

Delivered insights to internal teams, guiding customer-centric product development.

St. Louis Metropolitan Police Department — Detective / Acting Supervisor / Officer

St. Louis, MO May 2007 – Dec 2020

Led investigations into fraud, burglary, and violent crimes.

Built long-term partnerships with community stakeholders and external agencies.

Managed case strategy and evidence for complex investigations.

Education

University of Missouri – St. Louis

Bachelor of Science, Criminology · May 2005

Certifications

Insights Professional Certification, Insights Association · May 2021

Certificate in Principles of Market Research, University of Georgia · Jan 2020

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