Product Owner Scrum Master

NATALIE Y. BRADLEY

Smyrna, GA ****************@*****.*** 562-***-**** LinkedIn: Natalie Y. Bradley

PROFESSIONAL SUMMARY

A highly skilled Product Owner and Scrum Master with over 10 years of experience in leading Agile software development, business process optimization, and digital transformations across multiple industries. Demonstrated expertise in leveraging Agile frameworks, including SAFe and Scrum, to drive high-performing teams, improve software delivery processes, and align product features with organizational goals. Adept at bridging the gap between business needs and technical solutions, ensuring stakeholder satisfaction and delivering high-value, user-centric products. Expertise includes backlog management, sprint planning, risk mitigation, and stakeholder engagement. Proven ability to enhance team productivity through coaching and mentoring, while fostering a culture of transparency, accountability, and continuous improvement. Proficient in Agile tools such as Jira, Confluence, MS Project, and Smartsheet for project tracking, reporting, and performance analysis.

KEY SKILLS

Agile Methodologies: Scrum, SAFe, Kanban

Team Leadership & Coaching: Coaching Agile teams, facilitating Scrum ceremonies, team mentorship

Product Management: Product backlog management, feature prioritization, user story mapping

Process Optimization: Sprint execution, backlog grooming, continuous improvement initiatives

Project Management & Tools: Jira, Confluence, MS Project, Smartsheet, Tableau, data analysis & reporting

Risk Management: Bottleneck identification, risk mitigation, escalation management

Communication & Stakeholder Management: Stakeholder alignment, cross-functional collaboration, conflict resolution

PROFESSIONAL EXPERIENCE

Scrum Master / Product Owner

LTIMindtree, Alpharetta, GA

11/22 – Present

Responsible for facilitating the Agile development lifecycle and ensuring effective communication between technical and business teams. Lead product development efforts, aligning strategic goals with tactical execution to ensure timely and quality delivery of solutions. Partner with stakeholders to ensure that business requirements are translated into actionable technical stories.

Optimized Scrum team performance, increasing sprint velocity by 15% within the first quarter through effective facilitation of Sprint Planning, Retrospectives, and Daily Stand-ups.

Spearheaded the integration of new business processes and system enhancements, aligning product developments with the organization’s long-term goals and driving a 20% improvement in delivery times.

Mitigated project risks by proactively identifying bottlenecks, facilitating cross-functional communication, and providing continuous feedback to ensure timely resolution.

Acted as a liaison between business stakeholders, vendors, and development teams, ensuring that all parties were aligned on strategic goals, product requirements, and sprint deliverables.

Lead Business Analyst / Scrum Master

North Highland, Atlanta, GA

06/19 – 11/22

Collaborated with various stakeholders to gather business requirements, facilitated Agile transformations, and implemented best practices across multiple clients. Provided strategic guidance on process improvements while ensuring alignment with Agile methodologies.

Implemented SAFe Agile practices across multiple teams, resulting in 25% improvement in team efficiency and quicker resolution of cross-functional issues.

Developed and managed detailed user stories, epics, and acceptance criteria in Jira, facilitating smoother product development and reducing testing cycles by 20%.

Directed the Agile transformation for the Cloud Security team, introducing Scrum ceremonies and training teams on Agile principles, resulting in a 30% improvement in project delivery and team engagement.

Managed the State of Florida project, ensuring full alignment with business goals through well-organized workshops and requirements documentation, ultimately improving stakeholder satisfaction.

Sr. Business Analyst

Kimberly-Clark, Roswell, GA

11/18 – 05/19

Captured business and technical requirements for a global vendor portal project, working closely with cross-functional teams to ensure operational and system efficiency. Conducted risk assessments and facilitated workshops to refine and validate requirements.

Wrote detailed user stories and functional specifications to support the vendor portal project, improving business operations and reducing time spent on manual processes by 15%.

Worked with UX designers to ensure business requirements were seamlessly integrated into wireframes and mock-ups, resulting in a 20% reduction in rework and improved user satisfaction.

Created comprehensive documentation using Jira and Confluence, ensuring transparency across teams and improving system traceability.

Sr. Business Analyst / Scrum Master / Project Manager

Delta Air Lines, Atlanta, GA

08/15 – 11/18

Led enterprise-level projects for the Reservations application, collaborating with business, development, and UX teams to optimize project scope, budgets, and timelines. Managed and prioritized the product backlog, ensuring features were aligned with business objectives.

Managed a 5-person cross-functional team to deliver new features for the Reservations application, increasing user engagement by 18% and reducing customer service inquiries by 10%.

Acted as the Scrum Master for the project, facilitating Scrum ceremonies and sprint planning sessions, improving team productivity by 25%.

Developed and validated API integrations, enabling seamless data exchange between systems and improving customer booking processes by 15%.

Sr. Business Analyst

Cox Communications, Atlanta, GA

04/15 – 07/15

Led process improvement initiatives to streamline business operations and optimize system performance. Worked with leadership to define business requirements and recommended system enhancements.

Conducted gap analyses to identify inefficiencies in current processes and systems, resulting in actionable recommendations that led to a 12% reduction in operational costs.

Created detailed process maps using MS Visio for both current and future states, driving alignment between business and development teams on the desired outcomes.

Validated business requirements with development teams to ensure that technical solutions were aligned with business needs, improving product quality and reducing defect rates by 15%.

ADDITIONAL EXPERIENCE

Sr. Business Analyst / Project Manager

Delta Air Lines, Inc., Atlanta, GA

09/14 – 03/15

Sr. Business Analyst

Centers for Disease Control and Prevention (CDC), Atlanta, GA

11/13 – 12/14

CERTIFICATIONS

Certified SAFe Agilist

Scaled Agile, Inc. 2024

Certified SAFe Scrum Master

Scaled Agile, Inc. 2024

EDUCATION

Master of Science (MS), Counseling Psychology

Capella University, Minneapolis, MN 2010

Bachelor of Arts (BA), Psychology

Kennesaw State University, Kennesaw, GA 1998

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