Customer Service Call Center
Resume:
Gabrielle Brown
Jacksonville, FL
*********.*******@*****.***
Professional Summary
Experienced and compassionate professional with over 5 years of combined expertise in dental assisting, healthcare customer service, and patient support. Proven ability to manage patient care, address inquiries efficiently, and provide outstanding customer service. Recognized for excellent communication skills, keen attention to detail, and a patient-centered approach. Committed to contributing positively to a fast-paced healthcare or call center environment.
Employment
T-Mobile – Jacksonville, FL
Inside Sales Representative
July 2023 – Present
• Engage with customers via inbound and outbound calls to promote and sell T-Mobile products and services
• Build rapport with potential customers to understand their needs and recommend tailored solutions
• Consistently meet or exceed monthly sales targets and performance metrics in a remote environment
• Utilize CRM tools to manage leads, track interactions, and follow up on sales opportunities
• Educate customers on device features, plans, promotions, and account management options
• Resolve customer concerns efficiently while maintaining a high level of professionalism
• Participate in virtual training sessions and team meetings to stay current on products and sales techniques
• Maintain a quiet, organized home office setup to ensure productivity and compliance with company standards
Floor and Decor Call Center – Jacksonville, FL
Customer Care (Level 2)
September 2021 – July 2023
• Handled high-volume inbound and outbound customer calls with professionalism and efficiency
• Assisted customers with orders, product information, returns, and store inquiries
• Resolved customer complaints and concerns promptly, ensuring a positive experience
• Maintained accurate records of customer interactions and transactions in CRM systems
• Collaborated with store teams and departments to ensure seamless issue resolution
• Met and exceeded performance metrics, including call handling time and customer satisfaction scores
• Provided product knowledge and support to help customers make informed purchasing decisions
• Adapted quickly to system updates, policy changes, and new product lines UF Health – Jacksonville, FL
Customer Support Representative
May 2018 – August 2021
• Responded to patient inquiries regarding appointments, billing, insurance, and medical services
• Provided compassionate and accurate support while maintaining HIPAA compliance
• Scheduled, rescheduled, and confirmed patient appointments across multiple departments
• Assisted with insurance verification and benefit eligibility checks
• Resolved patient concerns and escalated complex issues to appropriate departments when necessary
• Maintained detailed records of all interactions in electronic health record (EHR) systems
• Collaborated with medical staff and administrative teams to streamline patient care processes
• Met performance goals related to call handling time, accuracy, and customer satisfaction Skills
Customer Service & Communication
• Customer Service & Patient Support
• Compassionate Communication
• Call Handling & Phone Etiquette
• Problem Solving
• Appointment Scheduling
• Health Insurance Claims & Processing
• HIPAA Compliance
• Data Entry & Record Keeping
• Multitasking & Time Management
• Accuracy & Efficiency in Fast-Paced Environments
• Cash-handling
• Sales and Quota Management
Education
High School Diploma
William Raines Senior High
3663 Raines Ave, Jacksonville, FL 32209
August 2014 – May 2018
References
Kiara Halley – Assistant Manager – T-Mobile
404-***-**** – ************@*****.***
Fani George – Mentor
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