Customer Service Sales Leader

Noor Abu Shanab

Atlanta Metropolitan Area

470-***-**** ********@*****.***

Professional Summary

Dynamic sales leader with a proven track record in luxury retail and high-ticket sales, including automotive and fashion brands. Expert in building strong client relationships, surpassing sales targets, and leading high-performing teams. Passionate about delivering exceptional customer experiences, driving revenue growth, and optimizing sales strategies.

Consistently ranked among the top 5% of sales performers in previous roles.

Increased store revenue by X% through strategic sales techniques and client retention.

Skilled in upselling, cross-selling, and closing high-value deals.

Professional Experience

Sales Supervisor

Michael Kors 2023 – 2024

Increased store revenue by 30% within one year by implementing effective sales strategies.

Ranked Top Sales Performer for 6 consecutive months, exceeding individual and team sales targets.

Developed a high-impact training program that boosted team conversion rates by 25%.

Built strong relationships with VIP clients, leading to a 20% increase in repeat customers.

Led visual merchandising improvements, which increased foot traffic and customer engagement.

Sales Associate

S&S Menswear Nov 2022 – Mar 2023

Exceeded monthly sales targets by 15%-20% through strategic upselling and product recommendations.

Successfully introduced a customer loyalty initiative that boosted repeat sales by 18%.

Provided exceptional styling advice, leading to a 25% increase in high-ticket purchases.

Customer Service Team Leader

Exxab E-Commerce, Amman, Jordan Feb 2012 – Feb 2022

Led a customer service team of 15+ representatives, achieving a 95% customer satisfaction rating.

Implemented a new training module that improved response time by 40% and reduced escalations.

Managed over 500+ customer accounts, ensuring seamless communication and efficient issue resolution.

Education

Al Ahliyya Amman University, Jordan

Bachelor’s Degree in Business Administration (BBA) 2009 – 2011

Skills & Competencies

● High-Ticket Sales & Luxury Retail

●Customer Relationship Management (CRM) & Client Retention

●Sales Forecasting & Market Analysis

●Negotiation & Persuasion

●Leadership & Team Development

●Problem-Solving & Conflict Resolution

●Upselling & Cross-Selling Strategies

●Microsoft Office (Word, Excel, PowerPoint)

Awards & Recognitions

Top Sales Performer – Michael Kors (2023) Exceeded sales targets by 30%+

Best Team Lead – Exxab E-Commerce (2015) Led highest-rated customer service team

Top Seller Award – S&S Menswear (2022) Achieved highest sales in Q4

Languages

English – Fluent

Arabic – Native

Additional Highlights

Passionate about automotive sales and luxury branding.

Strong ability to build lasting relationships with high-end clientele.

Thrive in fast-paced, target-driven environments

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