Customer Service Events Management
Resume:
SUNÉ-MONIA
LUBBE
**************@*****.***
PERSONAL DETAILS
Nationality:
South African
Date of Birth:
Residential Area:
Akasia
Languages:
English and Afrikaans
Availability:
Immediate
PROFESSIONAL SUMMARY
I am an accomplished, knowledgeable, focused and versatile Sales Professional, offering extensive experience.
I leverage strong communication, critical thinking, interpersonal and leadership skills to effectively resolve problems and provide superior customer service. I am comfortable working in fast-paced, target-driven environments as part of a team or individually. I possess the ability to take initiative and manage time effectively. My diverse set of skills also covers excellent liaison, research, training, scheduling, planning and organising.
I consider myself a dedicated, results-driven and detail orientated individual, who always strives to learn more and to deliver more than expected. I am known for building strong working relationships and I am committed to being a confident and respected member in my environment.
AREAS OF EXPERTISE
Sales and Marketing Management
Events Management
Tutoring
Administration
Writing and Editing
Public Relations
Customer Service
Correspondence
Sales
Product Knowledge
WORK EXPERIENCE
November 2023 to February 2024
Internal Sales and Trainee, Voltex, Pretoria North Responsibilities:
Daily communication with clients
Tenders – request quotations from suppliers and compile and send out to clients
Monthly and weekly reporting
Assist with customer walk ins and supplier representatives
Achieving monthly sales targets
Book stock at suppliers and arrange collection and deliveries at customers
Reason for leaving: Retrenched
2
EDUCATIONAL DETAILS
2022
Bachelor of Arts, Varsity College, Pretoria
Subjects:
English
Journalism *
Media Law
Media Studies *
Publishing
Communications
Introduction to Research *
Research Practice *
* Distinctions
2018
Higher Certificate in Events Management,
Varsity College, Pretoria
Subjects:
Events Management
Project Management
Business Management
Events Planning
Public Relations
2015
Grade 12 National Senior Certificate,
Hoërskool Pretoria Noord
Subjects:
Afrikaans
English
Mathematical Literacy
Hospitality Studies
Accounting
Computer Applications Technology
COMPUTER SKILLS
Microsoft Office
Sage Pastel
REFERENCES
I will gladly furnish personal and professional
references on request.
June 2018 to August 2023
Administrator and Sales and Marketing Manager, SJC Electrical Wholesales and Construction
Responsibilities:
Work out quotations for clients
Meet or exceed sales targets
Reconciliations
Cash-Up
Training new staff on our products
Updating Products prices and quantities
Helping clients on a daily basis
Did marketing of the business on different Social Media Platforms
Excellent knowledge of electrical items
Ensure all stock was ordered as per client preference
Request quotations from suppliers
Send purchase orders
Arranging the logistics to deliver as per instruction
Send and update daily material list and reports to management to track stock
Stay up to date on industry trends, customer needs and competitive offering
Manage and create marking products on the industry trend and competitive offering
Assist finance with supplier related payment services
Arrange quantity, price and leading time with suppliers
Add suppliers and customers to data base once approved
Stay up to date with competition and marketing offers
Manage customer relationships with regular progress, updates on quotations and queries to build long term relationships
Develop and maintain strong relationships
Lead marketing and sales
Ensure brand consistency
Cold calling on clients
Telephonic conversations with clients and potential clients.
Selling products and services to prospective customers
Perform cost-benefit analyses of existing and potential customers
Maintain positive business relationships to ensure future sales
Expedite the resolution of customer problem and complaints to maximise satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales efforts with team members and other departments
Tenders – quotations for clients
Analyse the market's potential track sales and status reports
Supply management with report of customers’ needs, problems, interests, competitive activities and potential for new products and services.
Procurement / stock assessment
Weekly and Monthly reporting
Scheduling and managing appointments
Administrative tasks
2016
Part Time Tutor, Speech Writer and Essay Writer, Suné Tutoring and Speeches
Help children to prepare for the exams
Write speeches for children
Help complete assignments
Helped with homework
Helped with assignments
Contact this candidate