Customer Service Data Entry
Resume:
Briana J. Boone
***************@*****.***
PROFESSIONAL SUMMARY
Experienced administrative professional with several years of excellent customer service. Proven ability to provide exceptional administration, communication, and data management skills. Extremely proficient in Microsoft Office Suite and can readily adapt to change and accept new assignments quickly and efficiently. A positive and can-do attitude that can assist any organization in its mission to achieve and/or exceed its organizational goals.
CORE SKILLLS
Communication Detail Oriented
Organization Leadership Abilities
Time Management Creative
Customer Service Organizational Skills
Teamwork Computer Skills
Proficient Administrative
WORK EXPERIENCE
Medicaid Data Entry Specialist
Maryland Department of Health
State of Maryland
Baltimore, MD
May 2024 – Present
Managed team’s productivity in an Excel spreadsheet to monitor work issues, productivity, mail inventory, and mail processing
Utilized the Salesforce System to complete CRM tasks and confirm updated information
Reviewed data for discrepancies or errors and made corrections as needed
Answered inbound phone calls and provided information regarding State programs
Registered Behavioral Technician (RBT)
Hello ABA
Baltimore, MD
April 2024 – Present
Collected and recorded data on clients’ behaviors to track progress and the effectiveness of interventions
Used various techniques to promote positive behaviors and reduce challenging behaviors in clients
Provided one-on-one support to clients by assisting them learn new skills and behaviors in various settings
Communicated regularly with BCBAs and other team members to discuss client progress and concerns
Followed ethical standards and guidelines set forth by the Behavior Analyst Certification Board (BACB).
Student Safety Officer
ACCE Academy High School
Baltimore, MD
August 2023 to February 2024
Patrolled assigned areas to ensure the protection of property and equipment
Responded to emergency incidents and took appropriate, corrective actions
Performed routine building inspections and document findings
Performed critical functions of the Call Center Monitor Operator as needed
Assisted with substitute teaching
Monitored electronic security systems and kept agency management informed regarding security, safety, and operational issues
Student Safety Officer
Loch Raven High School
Towson, MD
July 2022 to June 2023
Patrolled assigned areas to ensure the protection of property and equipment
Responded to emergency incidents and took appropriate, corrective actions
Performed routine building inspections and document findings
Performed critical functions of the Call Center Monitor Operator as needed
Inspected buildings, facilities, grounds, and equipment
Searched for and reported evidence of illegal entry, theft, and vandalism
Service Coordinator
King Memorial Park
Baltimore County, MD
March 2021 to May 2022
Assessed the service needs of clients and connected them to the correct provider
Created and maintained a director of service providers and resources
Expanded the list of resources and providers to assure no gaps in services
Answered and responded to telephone requests and inquiries
Maintained positive relationships with services providers and customers
Assessed client issues and provided recommendations for resolutions
Service Coordinator
Psych Associates of Maryland
Baltimore, MD
August 2020 to January 2021
Conducted assessments to understand clients’ needs and developed personal service plans
Connected clients with appropriate resources, services, and support networks
Tracked the progress of service delivery and evaluated the effectiveness of services provided
Monitored client progress and adjusted service plans as necessary
Kept detailed records of interactions and outcomes
Intake Specialist
Baltimore City Office of Child Support
Baltimore, MD
May 2017 to June 2019
Contacted custodial and/or non-custodial parents concerning child support
Conducted intake sessions with clients
Secured proper identifications (driver’s licenses, pay stubs, BGE bills, etc.) for case files
Checked State of Maryland database to determine customer benefits (if any)
Created civil petitions if paternity had not been established
Reviewed financial statements of clients during intake
EDUCATION
Diploma
Coppin Academy Charter High School
Baltimore, MD
June 2010
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