Customer Service Front Desk
Resume:
OKEZIE GOODNEWS COMFORT
**********@*****.***
Ipaja, Lagos, Nigeria.
Career Objective:
Motivated and detail-oriented professional with a strong background in communication, customer interaction, and administrative support. Holds an NCE in English and Political Science, with experience in both education and hospitality sectors. Proven ability to manage client relationships, resolve concerns, and deliver excellent customer experiences. Eager to bring exceptional interpersonal skills and a strong work ethic to a dynamic customer service team.
Core Competencies
•- Customer Relationship Management
•- Verbal & Written Communication
•- Conflict Resolution & Complaint Handling
•- Multitasking & Time Management
•- Front Desk & Reception Operations
•- Microsoft Office Suite (Word, Excel)
•- Team Collaboration & Professionalism
PROFESSIONAL EXPERIENCE:
Front Desk Receptionist
Adeson Hotel and Bar, Ikeja, Lagos
January 2024 – May 2025
•- Delivered excellent customer service by greeting guests, answering inquiries, and addressing complaints in a timely and professional manner.
•- Managed reservations, check-ins, and check-outs using booking software and maintained accurate records.
•- Worked closely with other departments to ensure guest satisfaction and smooth daily operations.
Subject Teacher
St. Louis College, Egbeda, Lagos
January 2021 – August 2023
•- Taught English and Civic Education to junior secondary students, employing effective communication and instructional strategies.
•- Maintained strong relationships with students and parents, fostering a positive learning environment.
•- Developed planning and organizational skills while managing academic responsibilities and student progress.
Receptionist
Two Os Laundry and Dry-cleaning Services, Lagos, Nigeria
May 2020 – December 2020
•- Received calls and recorded orders for clients’ clothing.
•- Sent feedback to clients when necessary.
•- Handled client complaints and provided feedback with possible solutions.
•- Ensured accurate and prompt delivery of clients’ clothing.
Subject Teacher
Meric Victory Group of Schools, Lagos
September 2018 – July 2019
•- Advised, tested, and taught students in English language.
•- Developed, planned, and implemented curriculum, lesson plans, and educational programs.
•- Presented and reinforced learning concepts within specified subject.
•- Answered student inquiries and resolved curriculum-related issues.
•- Prepared documentation and reports on academic programs and student progress.
•- Prepared students adequately for real-world challenges.
EDUCATIONAL BACKGROUND:
College of Education Offa. - 2018
SSCE – West Africa Certificate of Secondary Education - 2013
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