Quality Assurance Business Analyst

Ruhama Terfa

Washington DC ***********@*****.*** 202-***-****

Professional Summary

Skilled QA/BA professional with 6+ years of experience in manual testing, user acceptance testing (UAT), and business analysis. Proven success in delivering quality assurance for complex government systems including DMV and Elections platforms. Adept at translating business needs into testable requirements, executing detailed test plans, and driving stakeholder collaboration in Agile environments. Committed to delivering high-impact, user-focused solutions with precision and clarity.

Key Skills

Manual Testing & UAT

Test Case Design & Execution

Agile / Scrum Methodologies

Jira, Confluence, ADO

Requirement Gathering & Analysis

Cross-Functional Team Collaboration

Functional & Regression Testing

Government Systems (Elections, DMV)

Professional Experience

Business Analyst / QA & UAT Tester

Elections Division – Jun 2021 – Present

Led user acceptance testing for voter registration, absentee workflows, GIS mapping, and real-time voter sync systems.

Authored detailed test cases, executed test cycles, and verified system compliance with local, state, and federal requirements.

Collaborated with election officials, vendors, and developers to document requirements and ensure correct implementation.

Participated in sprint planning, backlog grooming, and defect triage to improve system performance and user experience.

Validated address standardization, voter placement logic, and integration points across modules.

Manual QA Tester AAMVA

Department of Motor Vehicles (DMV) – May 2017 – May 2021

Performed end-to-end manual testing for driver’s license, registration, and scheduling platforms.

Supported UAT sessions by creating test scripts and guiding users through validation workflows.

Logged and tracked bugs in Jira, coordinating with developers for prompt resolutions.

Collaborated with business analysts to refine test cases based on evolving requirements.

Helped document QA procedures for knowledge sharing and system audits.

Education

Bachelors in business management at Bahir Dar University

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