Customer Service Food

Education

University Philadelphia, Pennsylvania

College of Liberal Arts, Temple University Currently enrolled

Psychology major, Criminal Justice minor

Experience

Zumiez Willow Grove, Pennsylvania

Seasonal Sales Worker Currently employed

Delivered personalized customer experiences by actively engaging with shoppers, identifying style preferences, and recommending products to drive sales and satisfaction.

Consistently met and exceeded daily sales goals by upselling complementary items and leveraging product knowledge to influence purchasing decisions.

Maintained a clean, organized sales floor while resolving customer concerns promptly and professionally, contributing to a positive store environment and repeat business.

Zushi Jenkintown, Pennsylvania

Front of House Associate June 2024 - August 2024

Greeted customers, answered phone calls, and took in-person and phone orders with accuracy and professionalism, ensuring a smooth and friendly customer experience.

Guided customers through the menu, offered personalized recommendations, and assembled poke bowls, demonstrating strong product knowledge and attention to detail.

Managed order packaging and coordinated with kitchen staff to ensure timely and accurate fulfillment of takeout and dine-in orders during high-volume hours.

Simply Fruits Jenkintown, Pennsylvania

Crew Member February 2023 - June 2024

Trained and supervised new team members, led opening and closing procedures, and ensured smooth daily operations in a fast-paced food service environment.

Prepared a wide range of menu items, including açaí bowls, avocado toast, and bubble tea, while maintaining strict food safety and cleanliness standards.

Delivered friendly and efficient customer service, handled cashier responsibilities, and resolved customer concerns to ensure a positive dining experience.

Skills

Skills: Point of Sale (POS) Systems, Phone Etiquette & Order Taking, Food Preparation & Safety Compliance, Cash Handling & Register Balancing, Inventory Prep & Station Restocking, Opening/Closing Procedures, Upselling & Cross-Selling Techniques, Training New Hires, Menu Knowledge, Multi-Tasking in Fast-Paced Environments

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