Customer Service Account Manager
Resume:
SHEENA
EZELL
SKILLS
• Account management
• Acquiring new customers
• Report writing
• Persuasive communication expertise
• Sales solution
• Coordinating paperwork
• Sales force training
• Customer Service
• Issue resolution
• Excellent communication skills
• Revenue retention
• Business negotiation
ACCOMPLISHMENTS
Current Employer
• Winners Circle Gold Tier Award 2022
• Winners Circle Silver Tier Award 2020
• Sale Excellence Award 2022
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. WORK HISTORY
October 2024 - Current
Sales Supervisor Republic Services, Philadelphia, PA October 2019 - October 2024
Account Manager Republic Services, West Chester, PA Increased customer satisfaction by addressing and resolving client concerns efficiently.
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Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
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Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
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Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
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Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
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• Effectively coached team members to reach weekly and monthly sales goals. Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
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Constructed displays and signs to promote specified products and sales promotions.
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• Enhanced team's sales performance by leading weekly strategy meetings. Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
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Effectively maintains and retains existing customers by building effective long- term relationships and customer loyalty.
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Partners with the operations team, when needed, to address customer service issues.
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CONTACT
Philadelphia, PA 19143
*************@*****.***
• Develops and maintains a thorough knowledge of the Company's available services, lines of business, and pricing structures and offers additional services as appropriate to assigned existing customers.
• Performs contractual re-signs on existing customers to extend customer relationships and increase profitability where appropriate.
• Responds to all cancellation requests in alignment with the established escalation policy.
• Proactively communicates with or responds to customers in support of company pricing initiatives.
• Utilizes Salesforce daily schedules and documents all activities, such as calls, meetings, and proposals.
• Regularly meets with the Sales Manager to review weekly customer retention and relationship activities, progress versus goals, and status of key customer relationships.
EDUCATION
Some College (No Degree)
Peirce College, 1608 Walnut St Suite 1900, Philadelphia, PA 19103
• Continuing education in Criminal Justice
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