Information Technology High School
Resume:
M R R O D E R I C K J O H N L U D I C
Buffalo Flats, East London
Mobile: 063-***-**** / 069-***-****
Email: ***********@*****.***
PERSONAL INFORMATION
Gender : Male
Date of birth : 21 May 1983
Nationality : South African
Marital status : Married
Driver’s license : Code 08 with PDP
SECONDARY SCHOOL
High School Attended : Westville Senior Secondary School Highest Grade Passed : Grade 12
Year : 2001
ACADEMIC QUALIFICATIONS
Institution : MANCOSA
Qualification : Bachelor of Commerce in Information and Technology Management (currently)
Year : 2024 (Proof of registration attached)
Institution : Varsity College
Qualification : Diploma (IT Networking)
Year : 2003 (Academic transcript attached)
Institution : CTI College
Qualification : Information Technology Engineering Year : 2006 (Academic transcript attached)
CERTIFICATION
Cisco Certified Network Associate (CCNA)
(Currently in progress, awaiting examination)
COMPUTER LITERACY AND KNOWLEDGE
• Microsoft Windows 98, XP, Vista, 7, 8
• Microsoft Word, Excel, Access, Power point, Outlook
• Microsoft SQL Server
• Microsoft Server
• Anti-Virus software knowledge
• Network security and infrastructure
• LAN / WAN (Cisco Technology)
• WLAN (Aruba Technology)
• Ethernet and TCP/IP
• CCTV Technology and installation
• Access control & time attendance technology
• A sound knowledge of all hardware and network concepts.
• The ability to deal with outside suppliers and customers in a professional manner. EMPLOYMENT EXPERIENCE
Company : Dido Digital / Nexio
Position : Technician (Server / Storage & Support Engineer) Duration : October 2021 – May 2024 (contract ended) Duties
• Server and storage hardware troubleshooting, repairs, system- level configuration, implementation and support.
• Perform trouble shooting, verification, and bug fixing of the platform under Windows Server.
• Implement and deliver technical solutions within required SLA timeframes.
• Develop and execute test plans and test tools, perform component and system validations and qualifications.
• Storage solution architecture and configuration recommendations including RAID group’s configuration, Pool sizing and performance calculations.
• Debugging hardware and firmware related issues and prepare failure analysis reports.
• Prepare test bench for analysis/simulation of hardware failures, compatibility and performance testing.
• Troubleshoot, Implement, configure and test SAN (FC/iSCSI, Infiniband (IB)) and NAS
(CIFS/NFS) connected systems.
• Install, configure and maintain Microsoft Server based systems.
• Apply/install system upgrades - hardware / software, patch management and system tuning.
• Support of all the X86 physical and virtualized servers up to OS level including patches, monitoring, troubleshooting, installation, configuration and fault resolution
• Serve as the escalation resource for complex problems.
• Update/Resolve of all calls within required SLA timeframes. Company : ZF Lemforder
Position : IT Administrator / Networking
Duration : 2018 – 2020 (Retrenched)
Duties
• Monitoring availability of all servers.
• Support workstations, notebooks, scanners, CCTV infrastructure, access control infrastructure and printers.
• Ensure all software management and control.
• Capacity Manager on all servers.
• Performing SHE audits on responsible areas.
• Investigating, diagnosing and resolve all network problems.
• Responsible for maintenance and support of the Company’s IT Systems, network and related IT infrastructure.
• Microsoft SOL Server & Microsoft 2012/2016 Server
• Microsoft Development tools & Microsoft Office suites
• VMWare
• Desktop computer Operating Systems (Windows7 and Windows 1 0)
• Active Directory & Backup software/solutions
• Anti-Virus software & Network security and infrastructure
• LAN/WAN topologies and structures
• CISCO equipment knowledge
• Juniper & Aruba equipment knowledge
• Ethernet and TCP/IP 0 ERP systems (SAP)
• CCTV Technology on access control & Time attendance technology Company : Business Connexion (Volkswagen SA onsite) Position : IT Operator / Network Engineer
Duration : 2015 - 2018
Duties
• To operate and monitor computer equipment on assigned shift as well as monitor and control the production environment, Batch and Online.
• To meet the service commitments ensuring application of installation standards and procedures and ensuring that all of these changes are in alignment with procedures.
• Administering LANs, WANs internet/intranet networks
• Analyzing & developing key components using methodology prescribed techniques.
• Investigating, diagnosing and resolve all network problems. Company : Dimension Data (Volkswagen SA onsite)
Position : IT Operator / Network Engineer
Duration : 2010 – 2015
Duties
• Administering LANs, WANs internet/intranet networks
• Analyzing & developing key components using methodology prescribed techniques.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, telnet and SSH.
• Responsible for communication protocols, configuration, integration & security.
• Investigating, diagnosing and resolve all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
• Cisco switch configuration in particular VLAN configuration/troubleshooting.
• Investigating, diagnosing and resolve any Wireless AP\Controller network problems. Company : Bytes Technologies
Position : Technician
Duration : 2009 -2010
Duties
• Installation (software and hardware), configuring printers and Till (pay points) when being called out.
Company : State Information Technology Agency (SITA) Position : LAN Support
Duration : 2008 -2009
Duties
• Providing basic network and PC support for sites. REFERENCES
1. Mr Sabestian Sam (Supervisor of IT operations at VW SA) Contact Number: 041-***-****
2. Mr Coenraad De Coning (Project Manager from Nexio) Contact Number: 076-***-****
3. Mervyn Erasmus (IT Supervisor at ZF Lemforder)
Contact Number: 072-***-****
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