Customer Service Services
Resume:
Jesena Abreu
Bronx, NY *****
***********@*****.***
Willing to relocate to: Bronx - Manhattan - Queens - Bronx, NY Work Experience
Sale Associate
Burlington Stores-Bronx, NY
August 2023 to Present
• Cash Handling
• Customer Services
• Inventories
• Markdowns
• Fitting Room associates
• Sales person
• Countdowns
Caregiver
Heart to Heart Home Care-Bronx, NY
April 2023 to Present
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Documented daily observations including changes in behavior or health conditions
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Served as an advocate for clients' rights and ensured they received respectful treatment from others
• Assisted with end-of-life care, offering emotional support to both clients and their families
• Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
Customer Service Representative
Pay O Matic Financial Service/ Western Union-Bronx, NY January 2019 to Present
Cash Handeling Customer Service/Sales Money transfers Manager Duties Vault count Bill payments Skills
• Organizational Skills
• Merchandising
• Retail Sales
• Cashiering
• Customer Service
• Cash Handling
• Sales
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